Digital Voice Diagnostics

Issues with Digital Voice?

Problems with your digital voice service. Here are a few things you can try to resolve the issue.

Checking your Setup
  • Make sure that all your cables connecting your analogue phone to your router are securely in place
  • You can go through the setup steps here if you need a hand
Testing the App
  • If you're using the FRITZ!Fon App. Try setting up the app again if you are encountering issues with calls
Testing an Alternative Setup

Try a different way of using your Digital Voice service.

  • If you want to setup using a Analogue phone connected to the router, click here
  • If you want to setup using a Mobile with the FRITZ!Fon App, click here
  • If you want to setup using DECT, click here
Factory Reset the Router

Sometimes some of the settings within the router could be causing a problem. It's easy enough to fix, just factory reset your router, if you need a hand click here.

Contacting Technical Support

If the above steps do not resolve the problem, please contact our Technical Support team for further assistance.

Carbon Neutral
Phone | Zen Internet
Zen Internet - Home SalesSales
01706 902573
Phone | Zen Internet
Zen Internet - Customer EnquiriesCustomer Enquiries
01706 902001