1. Checking your Setup

Make sure that all your cables connecting your analogue phone to your router are securely in place.

You can go through the setup steps here if you need a hand.

2. Testing the App

If you're using the FRITZ!Fon App. Try setting up the app again if you are encountering issues with calls.

3. Testing an Alternative Setup

Try a different way of using your Digital Voice service.

• If you want to setup using a Analogue phone connected to the router, click here.
• If you want to setup using a Mobile with the FRITZ!Fon App, click here.
• If you want to setup using DECT, click here.

4. Factory Reset the Router

Sometimes some of the settings within the router could be causing a problem. It's easy enough to fix, just factory reset your router, if you need a hand click here.

5. Contacting Technical Support

If the above steps do not resolve the problem, please contact our Technical Support team for further assistance.