Service Providers - Why Zen| Zen

Our 'API first' approach ensures a simpler use experience, easier integration and development of more straightforward onboarding.

Developed with customers in mind

We developed our API from the ground up, with the primary objective of giving our customers - and yours - a better experience. Approximately three years of development from our highly skilled team resulted in a self-documenting and RESTful API which significantly reduces the time and cost of integration in comparison to other wholesale providers. As a Zen service provider, you'll have the option to use our API to build your own bespoke systems, or you can choose to use our own Portal, built using the very same API.

Zen API features

Self-documenting.
Built using Swagger open source software.
Simple to use - we've removed the complexity and created a modern, easy to learn system.
Reduced integration costs.
RESTful.
Built by our in-house team - 65 developers, architects, systems administrators and business analysts.

Plug into our carrier-grade network and provide the scalable, flexible, resilient broadband service your customers demand.

A network built for today, and the future

You don't just get great service when you partner with Zen... you'll also plug in to one of the UK's most advanced network infrastructures. We have invested £1m in rebuilding our core network, and a further £3m in increasing our on net presence to 450 points of presence (PoPs) throughout the UK. And that means we are much better placed than any other independent provider to offer a first class wholesale service.

Plugging into our cutting-edge network gives your customers the reliability, scalability, capacity and resilience they need as demand for bandwidth and always-on connectivity continues to increase. What's more, our network investments mean that we are ready today to offer Ultrafast connectivity.

As a Zen service provider, you'll have access to our purpose-built wholesale portal which contains a host of features and functions to help you manage your business and customers.

Wholesale portal features

End-to-end managed onboarding process.
Agile Scrum delivery team.
'API first' approach - built on our own custom-built APIs.
.Net based systems written in C#.
Built on ASP.Net WebAPI2 self-describing & documenting RESTful APIs.
Enterprise scale SOA2.
Event-driven architecture.
Simple to understand and developer friendly.
Hybrid approach to platform hosting using Zen's datacentre and Amazon.
Fully documented and easy to use APIs.

Functions

Comprehensive online ordering.
Product support across Copper, FTTC, Annex M and SIM provides.
Real-time provision management and order tracking, including WIP reporting.
Full suite of diagnostic tools.
Service inventory view and drill-down.
Comprehensive line check capability.

From provisioning requests to ongoing support and technical issues, our experienced operations team take ownership from initial contact through to final resolution. We don't follow scripts and we'll never be content with offering a 'good enough' service.

Onboarding and project management

We make onboarding as smooth and hassle free as possible. We’ll provide you with all the information you need, set you up on our systems and guide you through the process from start to finish. We'll design solutions and lead the management of projects as your trusted, expert partner. And that means you can concentrate on your number one priority - your customers.

Dedicated service

Your dedicated account and service managers will get to know you and your business inside out and will be there to agree and monitor key performance and SLA measures, identifying and assessing opportunities for improving your business. They'll always be there to answer your queries, provide help and advice, discuss ideas and opportunities, and resolve any problems you may be experiencing.

Provisioning

Our experts will take full ownership of the provisioning process, taking the time to understand your business needs and supplying everything you need to deliver services and manage your customers’ expectations.

Technical support

We’re not a contact centre. When you report an issue you’ll talk to an expert who will take ownership of your problem through to its resolution, coordinating with other teams, internal experts and Zen suppliers where necessary.

Our full team, working for you

Our in-house development team built our API and portal from the ground up. And as a Zen partner, you'll have direct access to those developers should you have any queries or require any assistance. In fact, our technical and operational teams will always be there when you need them - whether you're looking for training, marketing support, help winning new business, or the answer to a query.

A managed service

When you choose a Managed Wholesale service from Zen you'll benefit from round the clock monitoring and support, and we'll take care of the technical aspects like hosting and broadcasting your IP addresses, managing and maintaining your network and looking after your datacentre infrastructure.

Request more information

Whether you need advice on choosing the right service, or you just require further information, our expert team will be happy to discuss with you. Give us a call, or fill in the form and we'll get back to you.