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Digital Voice
It's time to make the call...
Our Digital Voice solution is a home phone service that supports your fibre product.
Add Digital Voice to your broadband package...
Stay in touch with Digital Voice from Zen
The Digital Voice rollout is a major upgrade to the UK's national home phone network. Get ahead with Zen and make the move today.
Working seamlessly with your fibre connection, Digital Voice keeps you in touch with friends and family. Includes 1,000 landline and/or mobile minutes. To find out what's included in your package, please click here.
Add Digital Voice to your new broadband bundle for just £6 per month.
Make the move to Digital Voice today, call our team on 01706 902573
What’s included in our
Digital Voice package?
Digital Voice is our home phone service for fibre connections. Our Digital Voice product enables you to make HD calls together with a great value 1000 monthly minute bundle for calls to mobiles and landlines. The service works seamlessly in conjunction with your Fritz!Box router: simply plug in your existing telephone handset to the back of your Fritz!Box and you’re good to go!
Voicemail
Allow your callers to leave a voicemail when you're not available
Number Withheld
Dial 141 before a call to prevent the other party from seeing your phone number
Call Waiting
Be notified of another inbound call when you're on the phone
Call Diversion
Forward your Digital Voice calls to another device when you're away from home
Call Barring
Prevent calls from being made to international or premium rate destinations
Blacklisting
Blacklist numbers from nuisance callers to prevent them from calling you again
Digital Voice is available to fibre customers to support your connectivity and provide high quality voice capability too without the need for a phone line.
Our digital voice service costs just £6 and provides you with some of the lowest call rates available. This package includes 1,000 minutes to call UK landlines or mobiles monthly as well as some fantastic features.
What’s included in our
Digital Voice package?
Digital Voice is our home phone service for fibre connections. Our Digital Voice product enables you to make HD calls together with a great value 1000 monthly minute bundle for calls to mobiles and landlines. The service works seamlessly in conjunction with your Fritz!Box router, simply plug in your existing telephone handset to the back of your Fritz!Box and you’re good to go!
Included
Voicemail  | |
| Number withheld | |
| Call waiting | |
| Call Diversion | |
| Call Barring | |
| Blacklisting | |
| Call history |
Digital Voice is available to fibre customers to support your connectivity and provide high quality voice capability too without the need for a phone line.
Our digital voice service costs just £6 and provides you with some of the lowest call rates available. This package includes 1,000 minutes to call UK landlines or mobiles monthly as well as some fantastic features.
What is Digital Voice?
Digital Voice is the new home phone service. As part of the Digital Voice rollout, by 2025 copper landlines will be replaced by voice over fibre broadband connections, providing future proof digital phone connectivity to UK households.
That means your telephone handset will be connected through your router rather than a socket in the wall.
Digital Voice enables HD call quality - and it's generally better for your budget, with highly competitive call rates available.
Learn more in our Digital Voice guide.
Why should I take Digital Voice?
Zen's Digital Voice service comes with many benefits. Here are four reasons to sign up to our Digital Voice package.
Includes 1,000 minutes to mobiles or landlines per month
For just £6 a month, you'll get your Digital Voice line and 1,000 inclusive minutes to mobiles or landlines. Compared to our Line Rental product, that's the equivalent of nearly 17 hours worth of inclusive minutes every month.
You don't have to change your landline number... or your handset
If you already have a telephone number that you'd like to retain then you can port your telephone number across to Digital Voice for free. And you can keep your current handset!
It future proofs your phone line
Digital Voice is delivered by VOIP technology meaning that it future proofs your phone line in the coming years. In 2025 there will be a "switch off" of traditional phone lines. Taking a Digital Voice solution now will mean your phone line won't face any disruption in the coming years.
Includes 1,000 minutes to mobiles or landlines per month
For just £6 a month, you'll get your Digital Voice line and 1,000 inclusive minutes to mobiles or landlines. Compared to our Line Rental product, that's the equivalent of nearly 17 hours worth of inclusive minutes every month.
You don't have to change your landline number... or your handset
If you already have a telephone number that you'd like to retain then you can port your telephone number across to Digital Voice for free. And you can keep your current handset!
It future proofs your phone line
Digital Voice is delivered by VOIP technology meaning that it future proofs your phone line in the coming years. In 2025 there will be a "switch off" of traditional phone lines. Taking a Digital Voice solution now will mean your phone line won't face any disruption in the coming years.
Key features
Our digital voice service costs just £6 per month and provides you with some of the lowest call rates available. This package includes 1,000 minutes to call UK landlines or mobiles monthly.
Calls are billed by the minute (with each call rounded up the nearest minute), helping you to manage your service more effectively.
Calls are billed by the minute (with each call rounded up the nearest minute), helping you to manage your service more effectively.
General billing information
- Charges are pence per minute (PPM) and include VAT.
- Calls are billed by the minute (with each call rounded up the nearest minute).
- For mobile tariffs please refer to these rates.
- For other service numbers please refer to these rates.
How we calculate call charges
Calls are subject to a minimum length of one second and are rounded to the nearest minute (e.g. if a call lasts 25 seconds, it will be rounded up to one minute on your bill). If applicable, a call setup fee is added. Fixed fee calls have a fixed-cost element for part (or all) of the call (e.g. 5p for the first five minutes or 25p per call). For calls to service numbers beginning 084, 087, 09 and 118 the access and service charges are rounded up to the nearest minute. There is no setup fee for these calls.
UK and Standard Mobile Call Rates (pence per minute)
| Call type | Price (all day) |
|---|---|
| UK local & national calls (01, 02, 03 numbers) | 20ppm (outside of bundle) |
| UK mobile - EE, Three, Vodafone and O2 only | 20ppm (outside of bundle) |
| 084, 087, 09 & 118 numbers | 11ppm charge plus service charge |
| Standard call setup fee | 20p per call |
International Call Rates
Our International pricing structure splits all International destinations into five bands: A, B, C, D and E.
The cost for making calls (landline and mobile) to each of these bands are presented in our International Call Rate Tariff, available here.
All call rates given in pence per minute including VAT.
What does Digital Voice mean?
Digital Voice is the name of the new digital phone line service for UK households. Rather than running on traditional copper wires, Digital Voice operates on fibre broadband, connecting via your home's WiFi router.
Is Digital Voice available in my area?
Digital Voice is available to all full fibre and SOGEA households, providing high quality voice capability without the need for a phone line. You can check what type of broadband is available at your address here. All UK households are due to make the switch to Digital Voice by 2025.
How much does Digital Voice cost?
Digital voice is an additional £6 on your broadband bundle, offering a competitive 1,000 inclusive minutes for UK mobile or landline.
How can I get Digital Voice with Zen?
When you sign up for a new broadband package with Zen, we'll let you know if you can get Digital Voice too. If it's available at your address we can add the cost to your regular broadband payment.
How do I set up my Digital Voice?
Please follow your Digital Voice set up guide to set up your service. If you have any questions, please get in touch with our Technical Support Team who can help you with your set up by calling 01706 902001.
Will Digital Voice work with my alarm or care line?
Digital Voice is not designed to work with care lines or alarm lines. With the pending switch off of the PSTN network we suggest you speak to the provider of these services to confirm their plans for the move to IP.
It is important to do this because, if your alarm is not compatible, it may not work when you move to Digital Voice. Please let us know up to 2 days before your switch over day if your provider has told you that your equipment is not compatible. You should get in touch on 01706 902 001.
Where can I get help with my Digital Voice?
Zen's helpful team of UK-based customer service specialists are on hand to take your calls and respond to your live chats and emails. Contact us to find out when lines are open.
Add Digital Voice to your broadband package...
The Zen Difference
Our people
We believe in making Zen a great place to work. Because happy staff provide award-winning service and go the extra mile for our customers every day.
