Connecting people to make life and business better
Our most fundamental long-term objectives…
- Happy Staff
- Happy Customers
- Happy Suppliers
“Zen has given me a great platform to develop my skills and define my career path. I feel I am supported every day to be able to give our customers the best customer service experience possible! ”
"Switching to Zen was so easy. My broadband is now faster and more reliable than ever, and I've been so impressed with the great customer service I received from day one."
“With Zen Internet we have found an Internet Service Provider who shares our values, and who provides outstanding Internet services.”
The Zen difference
We champion the needs of our customers
- Our support and expertise is award-winning and UK-based.
- Whether you’re an individual or a big business, you’ll have access to expert staff who care about you.
- We don’t operate an anonymous, remote call centre and we don’t read from scripts. If you have a problem, the first person you call will take responsibility for resolving it.
Our awards
We believe putting people first is a better way of doing business
- Happy, committed staff give a better service to customers. We have been PC Pro magazine’s Best Broadband Provider for 14 consecutive years.
- We invest in staff training, development and wellbeing. That’s why we are one of the Sunday Times’ 100 Best Companies to Work For.
- We are in business to make people happy – staff, customers and suppliers.
Our independence means we can make better long-term decisions for our customers
- With no shareholders to satisfy, we can reinvest profits into improving our products and service.
- We will always be an independent British business, and never become the subsidiary of some anonymous corporation.
- We operate one of the UK’s largest independent data networks.
What our customers say on Trustpilot
What our business customers say
With great relationships having been nurtured from the beginning, we enjoy a comfortable working partnership with Zen. Sharing the same vision for our business means we both strive for maximum return on our mutual investments, ensuring confidence in our collaboration and commitment to the future.
In all the years I have worked in IT and all the major infrastructure projects I have delivered, I never knew service could be so good. Zen's capability and customer-oriented values bring a level of service that we didn't think even existed. Zen is one of the most responsive, focused, passionate and accommodating services providers I have ever worked with. In fact, with the service received it is hard to believe that we are not Zen's only customer - genuinely.
They (Zen) provide our business and domestic broadband service and our business ip telephone connection. Everything works day in, day out, with very little input on our part. When we do need to contact them we can speak to someone who knows what they are talking about without spending a day working through a hierarchy of people who don't.
