Managing Email Disk Usage on cPanel

1. Accessing Email Disk Usage Settings
  • First, open your cPanel and log in (for a guide on how to do this look here)

  • Select "Email Disk Usage" from the "Email" sub-menu

    email menu with the email disk usage sub menu highlighted
2. Searching Mailboxes

If an email account or multiple accounts are nearing the email quota, we recommended to regularly track mailbox usage to stop this reaching capacity.

Note: Mailboxes at capacity will not receive any new email.

  • First select the "Account", this is the mailbox you want to check the quota for

    drop down box to select a domain name
    • You have two options for searching mailboxes (folders):
    1. "Search" for the mailbox you specifically wish to manage. Enter it's name in the free text field, and select the search icon

      search box with inbox entered and a table showing the inbox results
    2. If there is nothing input into the search field, you can view all mailboxes for an account in the table shown

      a table containing multiple folder names against the usage size
      3. Deleting Mailbox Contents

      If your disk space is high, you can perform a mass deletion of any mailboxes within an email account, such as junk or trash.

      Note: Before deleting the contents of a mailbox, consider making a backup of the data should you need this.

      • Select the "Manage" button aside the mailbox you wish to perform a mass deletion on

        table with a highlighted option to manage a mailbox
      • Choose the "Messages to Delete", with options to do this by, Age, Storage size or Viewership

        drop down box to delete from a certain value
      • Select "Delete Permanently" to purge the selected mailbox

        blue button to delete mailbox permanently
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