First Time Router Setup

FTTC / Broadband / SoGEA

1. Removing Existing Broadband Equipment

If you've moved to Zen from a previous provider, carefully disconnect any equipment from your old ISP to make way for your new Zen FRITZ!Box.

2. Connecting to your Telephone Socket

You get the best connection from your main phone socket (aka the master socket). It's usually located where the line enters the home.

Before connecting to the main socket, check if it has one, or two inputs on the front of it;

Single telephone socket | Zen internet
  • If your main socket has just one port, connect the microfilter (a small white "matchbox" sized adapter) included with your router, to this.
Double telephone socket | Zen internet
  • If your main socket has two ports, this has a microfilter built into it already
  • The rectangular port is for a phone, the square port is for a DSL cable
3. Connecting the DSL Cable

The FRITZ!Box's DSL cable will have two differently sized ends.

Plug the larger of the two into the grey DSL port on the back of the router.

DSL cable into DSL port | Zen internet

Next, connect the other end of the DSL cable to your microfilter or socket's DSL port.

DSL cable into microfilter | Zen internet

4. Connecting the Power Cable

Mains power connectors may come with a UK style head you have to clip onto them. Once done, connect this to a mains power socket.

Connect the remaining power cable to the back of your router.
Power cable into power port | Zen internet

5. Wait for 5 to 10 Minutes

Your router will need about 5-10 minutes to set itself up. It shouldn't need any help so go and make yourself a cup of tea whilst you wait.

When you come back, the Power/DSL light should be solid on the FRITZ!Box, meaning your router is ready to use!

FRITZ!Box Power/DSL light on | Zen internet

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Phone | Zen Internet
Zen Internet - Home SalesSales
01706 902573
Phone | Zen Internet
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01706 902001