Call quality

Can you hear noise or crackling on your analogue telephone, here are a few things you can try to resolve the issue.

1: Checking for a Dial Tone?

• Check for a dial tone by picking up your telephone.
• If you have no dial tone, follow this article here.

2: Test the Number you're Calling

• Does this issue only happen when you call a specific number?
• Test this by calling the same number using another telephone, or a different number entirely. 

3: Turn it up!

• Make sure your telephone volume is not off, low or muted.

4: Are your Batteries Charged?

If you're using a cordless telephone, check that the batteries are charged.

Also check your telephone's connection to it's base station. Ensure the base station is connected correctly to the telephone line.

5: Running a Quiet Line Test

• Run a quiet line test by dialing 17070 on your telephone.

After hearing the your telephone number read out, press option 2 to run the test. You'll hear "Quiet line test" spoken on repeat. Listen out for noise between the prompts and hang up when you feel you understand if noise is or isn't there.

6: Testing another Handset

• If you're using a cordless telephone. Try another handset (preferably wired) and see if this works

7: Checking from the Test Socket

• If you haven't already, test your telephone from the Master Test Socket.

You can find a video on how to do this here.

8. Contacting Technical Support

If the above steps do not resolve the problem, please contact our Technical Support team for further assistance.