How CloudComms can transform your business communications

Are you looking for a way to replace an outdated PSTN/ISDN solution and take your business communications to the next level? If so, you might want to consider CloudComms, a powerful Unified Communications (UC) solution that offers you more than just a phone service.

CloudComms is a cloud-based solution that lets you mobilise your workforce with anytime, anywhere calls. It’s customisable and scalable to your needs, with comprehensive monitoring and management features, helping you enhance user experience and customer engagement.

In this post, we’ll explain what CloudComms is, how it works, and why it’s the perfect solution for businesses of all sizes and sectors.

What is CloudComms?

CloudComms is a UC solution built by Cisco Broadworks, integrated in the award-winning Zen network, and made accessible by a portal that puts you in control. It removes the physical barriers of traditional telephony, allowing you to make and receive calls over the internet, not old-fashioned copper phone lines.

With CloudComms, you don’t need any complex hardware in your office, as everything is hosted in the cloud. You can easily set up, manage, and upgrade your service through the portal, and enjoy 24x7 monitoring and support from Zen. You can also access your service on any device from any location, using the powerful Unity application or Microsoft Teams integration.

CloudComms also gives you the option to add contact centre functionality to your service, ranging from basic call queueing to full blown omni-channel contact centre. This way, you can provide the best possible customer service and satisfaction, no matter how big or small your business is.

Why choose CloudComms?

CloudComms is more than just a replacement for your PSTN/ISDN solution. It’s a game-changing opportunity to transform your business communications and take advantage of the benefits of cloud technology. Here are some of the reasons why you should choose CloudComms for your UC needs:

• Cost efficiency: With CloudComms, you can save money on your phone bills, as you get free internal calls and competitive monthly rates. You also don’t have to worry about the maintenance and upgrade costs of hardware, as everything is done by Zen in the cloud.
• Flexibility: With CloudComms, you can tailor your service to your specific needs and preferences. You can choose from pre-bundled packages or build your own unique solution. You can also scale up or down your service as your business grows or changes, adding or removing users and features as needed.
• Mobility: With CloudComms, you can work from anywhere, anytime. You can use any device to access your service, whether it’s a desk phone, a mobile phone, a laptop, or a tablet. You can also integrate your service with Microsoft Teams and Media Stream for true unified communications across different platforms.
• Reliability: With CloudComms, you can enjoy high-quality audio and video calls, with no interruptions or delays. You can also rely on Zen’s network performance and resilience, as well as our backup and disaster recovery solutions. You can also monitor and manage your service through the portal, with full visibility and control over your calls and users.
• Customer experience: With CloudComms, you can provide a better customer experience and engagement. You can ue contact centre features to handle incoming calls efficiently and effectively, with options such as call queueing, routing, recording, reporting, analytics, and more. You can also use omni-channel features to communicate with your customers through different channels such as email, chat, SMS, social media, and more.

How to get started with CloudComms

If you’re interested in getting started with CloudComms, you have three options:

• CloudComms Solo: If you’re replacing a single line solution, our CloudComms Solo service gives you everything you need and nothing you don’t. It’s a stripped-back, cost-effective licence that gives you the basic functionality to replace a single line. It costs just £2.50 (ex. VAT) per month on a rolling 30-day contract. And if you ever need more features or users in the future, you can easily upgrade to the full CloudComms solution.
• CloudComms Simplicity: If you’re new to UC or looking for a simple way to get started with CloudComms, our Simplicity packages are ideal for you. They are pre-bundled packages that include everything you need for different business scenarios. You can choose from three packages: Essentials (£9.99 per month), Professional (£12.99 per month), and Premium (£15.99 per month). Each package includes features a range of features and included minutes, a perfect platform for many businesses to start their communications revolution.
• A bespoke package: If your business is more experience with Unified Communications or you think your needs would be more suited to a bespoke package, we also provide the option to build your very own unique service. You may, for example, wish to take a full feature set with fewer handsets, or build a package that suit a very particular business requirement. Just speak to us and we’ll help you get started.

If you’re ready to switch to CloudComms and enjoy the benefits of cloud-based UC solutions for your business communications, then contact us today! We’ll help you find the best solution for your needs and guide you through the process of setting up and using your service. Don’t miss this opportunity to transform your business communications with CloudComms!

To find out more about CloudComms from Zen, visit our site.