We’re providing all customers with at least 30 days’ notice of these call tariff changes which will take effect on 1^st October 2021. The new rates will apply to any calls made on or after this date.

Our call tariffs will automatically update with the new rates on 1st October 2021. If you don’t use your phone line you don’t need to do anything. If you use your phone and think you may be affected by these changes, you may benefit from our range of call bundles that can be added on / off on a monthly basis. Simply call our team on 01706 902 444 for more information.

We’re making changes across a range of our telephone products so, if you have multiple phone lines with us then you’ll get the communication relevant to that service and therefore may get more than one communication.

After reviewing our services and costs, we’ve identified a need to update our call tariffs. Due to rising costs caused by inflation we need to make a few changes. Rest assured that we don't make these decisions lightly and our prices do remain competitive and - in many cases - lower than the rates of other providers.

But if you are affected by these changes, you may benefit from our range of call bundles detailed on this page.

This is dependent on how much you use your phone to make calls. If you make more than 40 minutes of landline calls a month, you’d benefit from taking our Business Line Rental Plus product which includes 5000 inclusive minutes to 01, 02 and 03 numbers for £6.50pm (exc VAT). If you use your phone less than that, you shouldn’t see a significant impact from these small amendments to our call tariffs.

Additionally if you make regular calls to mobile or international numbers you may benefit from one of our inclusive minute bundles.

We do need to regularly review our call tariffs and call bundle changes, which are outside of the contracted bundles for broadband and line rental. Because we don’t operate annual price index increases across our products like many other providers, it is sometimes necessary to review our rates - and when we need to, we give our customers at least 30 days notice in advance. You’ll be pleased to know that we’re still below the market average in many cases for call tariff charges. But if you are affected by these changes, you may benefit from our range of call bundles.

If you have a Business Line Rental Plus product your initial 5,000 minutes still apply, these changes will be absorbed by your unlimited landline calls allowance. However, if you make regular calls to mobile or international numbers you may benefit additionally from one of our inclusive minute bundles.

The new tariff rates will also apply for any calls exceeding your bundle allowance.

We’ve emailed all customers to highlight the changes to their tariff, detailing what they’re changing to and from. Please refer to your personal email to see your new rates.

Our pricing for international calls has remained unchecked for a considerable amount of time and the way many people make these types of call has changed.

Our new pricing structure has simplified the way international calls are charged, by consolidating all international destinations into five bands: A, B, C, D and E.

You will find more information about our international calling rates here.

From 1^st October 2021, We will be making changes to our connection (in some instances) and pence per minute charges on domestic calls to both landlines and mobiles.

We’re providing all customers with at least 30 days’ notice of these call tariff changes which will take effect on 1^st October 2021. The new rates will apply to any calls made on or after this date.

Our call tariffs will automatically update with the new rates on 1st October 2021. If you don’t use your phone line you don’t need to do anything. If you use your phone and think you may be affected by these changes, you may benefit from our range of call bundles that can be added on / off on a monthly basis. Simply call our team on 01706 902 444 for more information.

We’re making changes across a range of our telephone products so, if you have multiple phone lines with us then you’ll get the communication relevant to that service and therefore may get more than one communication.

After reviewing our services and costs, we’ve identified a need to update our call tariffs. Due to rising costs caused by inflation we need to make a few changes. Rest assured that we don't make these decisions lightly and our prices do remain competitive and - in many cases - lower than the rates of other providers.

But if you are affected by these changes, you may benefit from our range of call bundles detailed on this page.

This is dependent on how much you use your phone to make calls. If you make more than 40 minutes of landline calls a month, you’d benefit from taking our Business Line Rental Plus product which includes 5000 inclusive minutes to 01, 02 and 03 numbers for £6.50pm (exc VAT). If you use your phone less than that, you shouldn’t see a significant impact from these small amendments to our call tariffs.

Additionally if you make regular calls to mobile or international numbers you may benefit from one of our inclusive minute bundles.

We do need to regularly review our call tariffs and call bundle changes, which are outside of the contracted bundles for broadband and line rental. Because we don’t operate annual price index increases across our products like many other providers, it is sometimes necessary to review our rates - and when we need to, we give our customers at least 30 days notice in advance. You’ll be pleased to know that we’re still below the market average in many cases for call tariff charges. But if you are affected by these changes, you may benefit from our range of call bundles.

If you have a Business Line Rental Plus product your initial 5,000 minutes still apply, these changes will be absorbed by your unlimited landline calls allowance. However, if you make regular calls to mobile or international numbers you may benefit additionally from one of our inclusive minute bundles.

The new tariff rates will also apply for any calls exceeding your bundle allowance.

We’ve emailed all customers to highlight the changes to their tariff, detailing what they’re changing to and from. Please refer to your personal email to see your new rates.

Our pricing for international calls has remained unchecked for a considerable amount of time and the way many people make these types of call has changed.

Our new pricing structure has simplified the way international calls are charged, by consolidating all international destinations into five bands: A, B, C, D and E.

You will find more information about our international calling rates here.