Returning Zen equipment for recycling

Why return Zen hardware
to be recycled?

At Zen Internet, we’re committed to doing business in a way that’s better for people and the planet. As a certified B Corp, we believe in reducing waste, lowering our carbon footprint, and helping build a greener future for generations to come.

That’s why we ask customers to return any Zen Internet equipment once it’s no longer needed. Recycling and reusing devices ensures that valuable materials don’t go to waste and are disposed of responsibly. When you sign up with us, we may loan you a broadband router to use for the duration of your service. If you cancel your order after receiving your router, or when your service comes to an end, we’ll ask you to return it. 

Here’s how it works:

• Just before (or shortly after) your cancellation date, we’ll send you a pre-paid returns bag.
• Place your devices inside and drop it off at your local Post Office, or book a collection from your home or place of work on the Royal Mail website for a small fee, here.
• Please retain proof of postage

If we don’t receive the device back from you within 21 days of your cancellation date we will look to recover an amount towards the cost of the device. This can vary depending on the device we supplied you with and the table below gives you a view of what you could expect to pay if you wish to keep, or fail to return the device: