1. Logging into your Portal

• Go to the " My Account" section of the Zen website and enter your username or password
  
  
  
  Note - If you are not signed up for the portal click the button to "Sign Up for a Zen Account"

2. Finding a Service

• Select "Services" at the side of the main Portal page
  
  

• Then select the "Diagnostics" tab
  
  

• Search for the service you want to run a test on, using the "Postcode" or "Zen Username"
  
  

• Once you've found the service, select this to proceed
  
  

3. Understanding Diagnostics

• Within "Connection Details" and "DSL Subscriber", you'll find the current connection details and the current status of the service

• Running a "Service Test" will identify if there are any faults further from the premises causing a slow or loss of connection

• "Session Information" provides a graphical overview of the connection, when this has been online, offline or has disconnected within 15 minute intervals