Mobile App Call Diversion Setup | Help & Support

Call Diversion Setup

Mobile App

1. Navigating to Call Diversion Settings

Start by finding the "FRITZ!Box Password" on the underside of your router
Using the app, navigate to the "FRITZ!Box" Tab.

App user interface menu selected on the FRITZ!Box option

Now select the option for "FRITZ!Box User Interface"

App Interface menu with the option to view user interface lighlighted

You'll then be shown a log in screen with an empty "Password" field, enter the found password and click "Log In"

Note: You can also find these steps on our "How To" YouTube Video

Click the "Telephony" menu
Then click the "Call Handling" sub-menu
Now select the "Call Diversion" tab
Finally click the "New Call Diversion" button

2. Choosing Which Calls to Divert

In the "Calls that Are to Be Diverted" section, select which calls/type of calls you want diverted;

FRITZ!Box menu option on what calls to divert

Which calls should be diverted?	Setting
All calls	Enable "All Calls"
All calls to a specific number	Enable "Calls to" and select the telephone number
All calls to a analogue phone connected to the FRITZ!Box	Enable "Calls to" and select the telephone
All calls from a specific person	Enable "Calls from", select "person in the telephone book", and select a person listed in a telephone book
All contacts in a specific telephone book	Enable "Calls from", select "telephone book", and select a telephone book
All calls from a specific telephone number or number range	Enable "Calls from", select "telephone number", and enter a telephone number or number range
All calls from anonymous callers	Enable "Calls from", select "without telephone number (anonymous)", and select whether only calls to a specific number or all calls should be diverted

3. Where to Divert Calls

In the section "Diversion of Calls", define where calls will be diverted:

FRITZ!Box menu options on how to divert calls

Divert to where?	Setting
To an internal answering machine in the FRITZ!Box	Enable the option "To answering machine " and select an answering machine
To an external phone number	Enable the option "To destination telephone number " and select a telephone book entry or select "not in telephone book" and enter a number
To a connected telephone or an answering machine	Enable the option "To telephone " and select the telephone

4. Finalizing Call Diversion

Select your telephone number from the drop-down list "Telephone Number for Diversion"
If you selected the option "Calls to" for what calls to Divert. Select the desired settings in the drop-down list "Condition of diversion", for example "immediately", "when busy", or "parallel call" based on your preference
Click "OK" to save the settings

5. Setting a Diversion Schedule

You can use the schedule to automatically enable or disable call diversions from within the FRITZ!Box interface:

Click the "Telephony" menu

Telephony menu option, within FRITZ!Box User Interface

Then click the "Call Handling" sub-menu

Sub-menu of FRITZ!Box interface for call handling options

Now select on the "Call Diversion" tab

Menu tab indicating settings for diverting calls

Enable the option "Switch call diversion on and off by schedule"

Tickbox to enable or disable the FRITZ!Box schedule

Under "weekly overview", select the times when call diversion should be on, by highlighting the desired times in blue

Graph of days of the week and hours of which 9-5 mon-fri is selected

Graph of days of the week and hours of which 9-5 mon-fri is selected

In the list of call diversions, tick the "Scheduled" box, for the diversions you want to be affected by this schedule

Box depicting call diversion settings from 01234567891 to divert to 07987654321 immediately are selected for an active schedule