Setting up Zen Mail on a Mac

Before you Start

To setup Zen Mail, you'll need your email account and server information.

If you don't have this you can log into My Account or follow the step-by-step guide here to find it.

1. Adding a New Mail Account

Find and open the Mail application

Once open select the Mail heading, then "Add Account"

Add Account in the Mail drop-down menu

From the list of mail accounts, select "Other Mail Account…". Then "Continue"

Select Other Mail Account then continue

2. Entering Account & server Information

The next screen will ask for some of your Zen account information:

Name: enter the name you wish to be presented on your emails
Email: enter your email alias, if you don't have an alias, enter your email username
Password: Type in the password for the email address

For help on finding your Zen Mail Username and Password, you can read this guide here.

Account Information for the email address

Now select "Sign In"

At this time an account verification step should fail. Rest assured this is a good thing and we just need to enter the following Zen server details:

Username - Enter your "Zen Mail Username"
Account Type - Select POP (POP3) from in the drop-down
Incoming/Outgoing Mail Server - Enter mailhost.zen.co.uk in both fields

Username and mail server settings for the new email account

We recommend reviewing these settings, being sure there's no typos or errors before continuing.

Now select "Sign In"

3. Checking Port and Encryption Settings

We’ll now need to verify and check the port settings, as well as ensure the correct encryption method is selected.

Select the "Mail" tab from the top, then "Preferences"

Mail then Preferences in the drop down menu for Mac mail

Then select the "Accounts"
From the Email list on the left, select the zen.co.uk POP account you've just created
Now select "Account Information" tab

Delete From Server option set to a week or appropriate time scale

Check the box "Remove copy from server after retrieving a message"

Below, set to "After one week"
Now select the "Server Settings tab

Incoming 995 and outgoing 587 server Ports with use TLS/SSL selected

Uncheck both of the "Automatically Manage connection settings" boxes under both Incoming and Outgoing server headings.

Under Incoming Mail Server tick the box for "Use TLS/SSL", and set the "Port" to "995"
Under Outgoing Mail Server tick the box for "Use TLS/SSL", and set the "Port" to "587"

Contacting Technical Support

Your email account should now be setup, if you have a problem we recommend repeating the setup steps above.

If you encounter issues with sending or receiving emails, or still need help with setting things up. Please reach out and contact our Technical Support team.