Setting up Zen Mail on iPhone or iPad

Before you Start

To setup Zen Mail, you'll need your email account and server information.

If you don't have this you can log into My Account or follow the step-by-step guide here to find it.

1. Finding Mail Accounts

Unlock your iPhone and open the "Settings" App. You can also use search to locate this

Locate the search bar at the top and type "Mail", then select the Mail App from the results

This will open the Mail App on your device. Within this select "Mail Accounts"

Mail Accounts will open the mail accounts on the device

2. Adding a New Mail Account

To add a new mail account. From the Mail Accounts screen, select "Add Account"

Add a new email account

This will list the different account types, select "Other"

Other email account type to set up.

Now select "Add Mail Account"

Add a new Email account

3. Entering Account Information

The next screen will ask for some of your Zen account information:

Name - enter the name you wish to be presented on your emails
Email - enter your email alias, if you don't have an alias, enter your email username
Password - Type in the password for the email address

For help on finding your Zen Mail Username and Password, you can read this guide here.

Add your email account information

Now select "Next", located in the top right

From the options, select POP (or POP3) as the account type

Select the POP Account Type

Your Name, Email and Description will be auto-filled from the previous step

Name and Email address for the Zen email account

4. Entering Server Settings

Now, enter the following Zen Server settings:

Host Name - Type mailhost.zen.co.uk in both fields

Username - Type your Zen Mail Username in both fields

Password - Type your Zen Mail Password in both fields

For help on finding your Zen Mail Username and Password you can read this guide here.

Incoming and Outgoing Mail Server settings for your email account

Note: During setup Outgoing Mail Server settings are labelled as "Optional". For Zen email to work these must be entered. Enter the same settings as you have for Incoming Mail Server.

We recommend reviewing these settings, being sure there's no typos or errors before continuing.

Select "Save" to proceed

5. Checking Port and Encryption Settings

On the Mail Accounts screen, We’ll need to verify and check the port settings, as well as ensure the correct encryption method is selected.

Select the zen.co.uk account that has just been created

The zen.co.uk email account showing in the accounts menu

Select "mailhost.zen.co.uk" under the Outgoing Mail Server heading

Outgoing Mail Server SMTP Settings

Select the primary server, which should be mailhost.zen.co.uk, and ensure this is set to "On"

SMTP mailhost.zen.co.uk primary server

Check "Use SSL" is enabled, and set the "Server Port" to "587"

Use SSL is enabled and Server Port is 587

Now select "Done" at the top right corner to confirm the changes

Now select "zen.co.uk" at the top left corner, taking you back to the account information page and select "Advanced"

Advanced Settings for the Outgoing Mail Server

Check "Use SSL" is enabled, and set the "Server Port" to "995"
Set "Delete from server" to "seven days"

Incoming Settings for POP3 email account

Once this is set, click on 'zen.co.uk' at the top left to return to the main menu, then select "Done" in the top right to complete your setup.

Contacting Technical Support

Your email account should now be setup, if you have a problem we recommend repeating the setup steps above.

If you encounter issues with sending or receiving emails, or still need help with setting things up. Please reach out and contact our Technical Support team.