Full Fibre Eero ISP Settings | Help & Support

Eero ISP Settings

Full Fibre

Before you start

Before setting up your router manually, make sure you have your broadband login details (username and password). If you need help finding them, see:

Home customers: Finding Connection Details for Home

Business customers: Finding Connection Details for Business

1. Entering ISP Settings during initial Setup

When setting up your Eero for the first time, if you encountered an error stating "your Eero can't reach the internet", you'll need to manually setup using Zen's ISP settings.

From the error screen, select the "Internet Settings" option

Setup with Internet Settings highlighted in the Eero App

Now select "WAN Type"

Eero App interface with the option for select WAN type highlighted

Select "PPPoE" and enter your Zen Username and Password for the service you have with us. You'll find this information within your Customer Portal here, then press "Save Settings"

Eero App interface with the option to enter PPPoE credentials highlighted

Now select "Connect to wired internet" then complete the setup step 6 within this guide here

Eero App interface with the option to Connect with Wired Internet highlighted

2. Entering ISP Settings After Setup

If you need to change your ISP Settings at any time after setup, you can follow these steps:

Open the Eero App and select "Settings"

Then select the option for "Network Settings"

Eero App with the option to change Network settings selected

Now select "ISP Settings"

Eero App with the option to change ISP settings selected

Press "WAN Type"

Eero App with the option to select WAN Type selected

Select "PPPoE" and enter your Zen username and password. You can find this information within your Customer Portal here. Then select "Save Settings" to complete setup

Eero App with the option to change PPPoE settings selected