Finding Connection Details

For Home

1. Logging into your Portal
  • Go to the "My Account" section of the Zen website and enter your username or password

    Two text boxes, indicating to enter log in details, with an option below to sign up
    Note - If you are not signed up for the portal click the button to "Sign Up for a Zen Account"
2. Finding a Service
  • From the Home page select the "My Services" tab

  • heading menu tabs with the selection for My Services highlighted

  • Now find the service you want the details for and select the arrow next to this

  • multiple drop down fields with the option to open for more info highlighted
3. Finding Technical Details
  • Within the service find the "Technical Details" section
Service details with the section for Tech Details highlighted
  • You can find the PPP/ISP "Username" along with the "Password" (visible by pressing the eye icon)
Technical Details section with a Username and Password highlighted
  • The "WAN/IPv4 Address" can be found at the bottom of the page
Technical Details section with the IPv4 address highlighted
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Phone | Zen Internet
Zen Internet - Home SalesSales
01706 902573
Phone | Zen Internet
Zen Internet - Customer EnquiriesCustomer Enquiries
01706 902001