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For Home Customers For Business For Partners

Finding Connection Details

For Business

1. Logging into your Portal
  • Go to the " My Account" section of the Zen website and enter your username or password

    Two text boxes, indicating to enter log in details, with an option below to sign up

    Note - If you are not signed up for the portal click the button to "Sign Up for a Zen Account"
2. Finding a Service
  • Select "Services" at the side of the main Portal page

    • highlighted interface tab for a menu containing active services

  • Then select the "All Services" tab

    • Menu interface with the option for All Services highlighted

  • Search for the service you want the details for, using the "Postcode" or "Zen Username"

    • highlighted search bar in a list of zen broadband services

  • Once you've found the service, select this to proceed

    • highlighted zen service with detailed information as a result on a search page
3. Finding Technical Details
  • Within the service find the "Technical Details" section
Service details with the area of technical details highlighted


  • You can find the PPP/ISP "Username" along with the "Password" (visible by pressing the lock icon)

    • Technical details with the area of username and password highlighted


  • The "WAN/IPv4 Address" along with it's subnet can be found at the bottom of the page

    Technical details with the IPv4 address highlighted
    • Carbon Neutral
    Phone | Zen Internet
    Zen Internet - Home SalesSales
    01706 902573
    Phone | Zen Internet
    Zen Internet - Customer EnquiriesCustomer Enquiries
    01706 902001