Before you start

• Home customers: Finding Connection Details for Home

1. Log Into Your FRITZ!Box

• Start by finding the "FRITZ!Box Password" on the underside of your router
  
  
• Using one of your devices, open your web browser of choice and go to http://192.168.178.1 (when connected to your router via WiFi or a Wire)
  
  Note: If using a Smartphone, it's recommended to disable your Mobile Data connection during this setup.
  
  
• You'll then be shown a log in screen with an empty "Password" field, enter the found password and click "Log In"
  
  

Note: You can also find these steps on our "How To" YouTube Video

2. Internet Settings

Now you're logged in, select the following menu options:

• "Internet" on the left-hand side of the page
  
  
• "Account Information" within this
  
  
  

3. Entering Account Information

Now enter the following details:

• "Internet Service Provider" set to "Zen Internet"
  
  
  
• "Username" enter your "Zen username" (e.g. zen123456@zen)
  
• "Password" enter your "Zen password"
  
  
  

4. Changing Connection Settings

• Click "Change Connection Settings"
  
  
  
• Ensure "Maintain permanently" is selected
  
  
  
• Select "Via an external modem" as the connection type
  
  
  
• Enter "1000" for "Upstream" and "Downstream" within "Data Throughput"
  
  
  
• Ensure "VLAN Enabled" is unchecked.
  
  
  
  
• Click "Apply" to save settings
  
  
  

Contacting Technical Support

If the above steps do not resolve your connectivity issues, please contact our Technical Support team for further assistance.