First Time Router Setup

Full Fibre

1. Removing Existing Broadband Equipment

If you've moved to Zen from a previous provider, carefully disconnect any equipment from your old ISP to make way for your new Zen FRITZ!Box.

2. Connecting the Ethernet Cable

Plug the Ethernet cable into "Port" on your ONT.
FRITZ!Box Ethernet cable to port 1 | Zen internet
Connect the other end of the cable into "LAN1" on your router.
FRITZ!Box Ethernet cable to Lan 1 | Zen internet

When your service is activated, the "PON" light on your ONT will go solid green and the "PORT 1" light will start flashing once it's talking to your router.

Openreach ONT lights in a working state | Zen internet

3. Connecting the Power Cable

Mains power connectors may come with a UK style head you have to clip onto them. Once done, connect this to a mains power socket.

Connect the remaining power cable to the back of your router.FRITZ!Box power cable to power socket | Zen internet

4. Wait for 5 to 10 Minutes

Your router will need about 5-10 minutes to set itself up. It shouldn't need any help so go and make yourself a cup of tea whilst you wait.

When you come back, the Power/DSL light should be solid on the FRITZ!Box, meaning your router is ready to use!

FRITZ!Box Power/DSL light on | Zen internet

Carbon Neutral
Phone | Zen Internet
Zen Internet - Home SalesSales
01706 902573
Phone | Zen Internet
Zen Internet - Customer EnquiriesCustomer Enquiries
01706 902001