1. Logging into your Portal

• Go to the "My Account" section of the Zen website and enter your username or password
  
  
  Note - If you are not signed up for the portal click the button to "Sign Up for a Zen Account"

2. Finding the Billing Details

• From the Home page select the "My Bills" option on the top menu section
  
  

• Now select the "Manage Direct Debit"
  
  

• You will be presented with a confirmation "All services linked to this direct debit will be affected by this change. Do you want to continue?" Select Continue to proceed
  

3. Changing bank details

When presented with an Update direct debit bank details page.

• Enter the name, sort code and number of your bank account you wish to setup direct debit with
  
  
  
  
• Tick the box to confirm you're the account holder
  
  

• Select the button to "Verify Bank Details" to run a check against the account
  
  
  
  
• Once your details have been verified, select "Confirm" to complete the change
  
  

4. Changing the Billing Date

If you want to change the billing date for a Direct Debit, you can contact the customer billing team on:

Live chat

Email - creditandbilling@zen.co.uk

Phone - 01706 902003 (select Residential Customer)