Sign in to my portal
Award Winning Broadband
Fast, reliable and truly unlimited: great reasons to choose broadband from Zen. But there's more. We're award winning, our 100% UK-based experts are happy to help - and never read from scripts. And a Zen Contract Price Promise on our most popular products means the price you pay will stay the same for your whole contract.
We've signed up to Ofcom's Voluntary Code of Practice: Residential Broadband Speeds, which means we've agreed to give clear information on the broadband speeds our customers can expect.
We are committed to providing our customers with the best possible broadband speed at all times. However. it's important to note that the speeds we have quoted are an indication of the speed that lines like yours have achieved for this broadband service, but there are other things that can affect the speed you'll get.
That’s why if the speed between Zen and your router is significantly below our estimate, and we’re unable to fix the problem, you can end your contract penalty-free.
For more information on broadband speeds, visit our Broadband speeds page.
The Zen Difference
As the UK’s Best Broadband provider there’s no doubting you’ll get the best wireless router, unlimited downloads and the Zen Contract Price Promise, that goes without saying. But at Zen we offer even more, that’s why we’re the best…
A Price Promise.
Not false promises.
Your Zen Contract Price Promise means no price rises for the life of your contract. Simple.
A provider that
puts people first.
That means support from friendly experts and a team dedicated to giving you the best experience.
UK's most
trusted provider.
You don't need to take our word for it. Just look at our Which? Recommended, PC Pro-winning, Excellent on Trustpilot status.
Ultrafast Landing Page - CityFibre FAQ's
With our award winning customer service we will make the switching process as easy as possible for you. However, if you no longer require another provider's broadband you’ll need to cancel it directly with them as we’re unable to cancel it on your behalf.
You current copper landline connects to your home either overhead or underground. The new fibre-optic cable will usually follow the same or a very similar path to your old copper telephone wire.
This external cable will enter your home through a small hole made in your wall, before being connected to a small box inside your home. Our engineer will connect your Zen WiFi router to this box.
Once everything is set up, we'll demonstrate that your fibre service is working and run a speed test.
Full fibre broadband needs a brand-new fibre optic cable running to your home, which will usually follow a similar path to your copper phone line either overhead or underground. Our engineers are very experienced at installing full fibre and will talk you through the steps involved on the day, including agreeing with you before any work takes place. They’ll minimise any disruption and will always clean up and take any rubbish away (leaving only the router box). For more details see our service FAQs here.
We’re pleased to offer Zen EveryRoom to guarantee a WiFi boost in your home. From lounge to loft, bathroom to bedroom, no matter where you are in your home, EveryRoom takes your WiFi connection further.
When you sign up to EveryRoom, we'll send you a mesh repeater, which will provide more reliable WiFi that adapts to your needs, providing the strongest signal whatever room you're in. And what's more, as you move around the home your devices will intelligently work together, meaning no more dropped connections.
You can add EveryRoom to your new broadband bundle when you purchase online or by calling our sales team.
If you move home we hope you can take your Zen service with you, though this will depend on availability. For more information give us a call on 01706 614222.
Still in contract with your current provider?
Don't worry, we can remind you when your contract end date is approaching!
Still in contract with your current provider?
Don't worry, we can remind you when your contract end date is approaching!
If you'd like us to remind you when your contract end date is approaching so you can stay up to date on our Full Fibre products and so you can join us as soon as your contract is about to end with your current provider, then fill out the form below so we can stay in touch with you!
Success! Thanks for filling out our form!
Selected value set on form.
Required field
Required field
Required field
Required field
Required field
Required field
Required field
Please provide a contract end date
If you aren't sure an estimated date is fine.
Important
By completing this form you are consenting for us to contact you with marketing messages on Zen relating to your contract end date. You can opt out at any time, however, you will no longer receive these notifications.
We are committed to protecting the privacy of our customers. For further information on how your information is used and stored, please read our full Privacy Notice.
Were you hoping for faster speeds?
Pre-register now to find out when you're full fibre ready...
Were you hoping for faster speeds?
Pre-register now to find out when you're full fibre ready...
If you’re looking for lightning fast, reliable connection delivered straight to your home from an award-winning provider, Zen is here to help! Pre-register now and we'll let you know when full fibre is available in your area or purchase today and we'll notify you when you're eligible to upgrade.
Thank you for registering your interest in full fibre. We will be in touch when you're full fibre ready.
Selected value set on form.
Required field
Required field
Required field
Required field
Required field
Required field
Required field
Important
By completing this form you are consenting for us to contact you with marketing messages on Zen and fibre availability in your area and relating to your contract end date. You can opt out at any time, however, you will no longer receive these notifications.
We are committed to protecting the privacy of our customers. For further information on how your information is used and stored, please read our full Privacy Notice.
* Although we provide broadband nationwide, the cost may be higher for some customers based on their location. In some areas of the UK the wholesale price of Broadband is regulated and it costs us more to provide Broadband. Unfortunately, this means we have to charge extra and/or include download usage allowances.
Say goodbye to 'not spots'.
With Zen EveryRoom you will experience more reliable WiFi that adapts to your needs, providing the strongest signal whatever room you're in allowing you to roam without experiencing dropped connections.
Add EveryRoom to your new broadband bundle for just £9 per month
(12 month contract, £9.00 P&P)
