Zen celebrates Great Place To Work® Certification and a year of investment in our People

We’re thrilled to announce that Zen has officially been Certified™ as a Great Place To Work® for 2025. An achievement based entirely on what our people say about life at Zen. This year, an incredible 83% of our people participated in the survey, with 84% confirming that Zen is a Great Place To Work. It’s a true reflection of the culture we’ve nurtured together.

Zen’s commitment to a people-focused workplace has been consistently recognised, having earned Great Place To Work® Certification in 2021 and again in 2023 through our biennial employee engagement surveys. But this Certification isn’t just a badge. It’s a reflection of the real experiences, trust, and connection our people feel every day, marking a milestone in a year full of investment in our culture, environment, and future.

A Workplace where our people can thrive

Great Place To Work® is the global authority on workplace culture and employee experience, and this Certification shows that our people trust Zen, feel valued, and believe in our future.

Maxine Blackwell, People & Culture Director, shared:

“This Certification is especially meaningful because it reflects the real experiences of our people. Over the past year, we’ve continued to invest in creating an environment where our teams can thrive. We launched a new people and learning platform, embedded our company values, and refreshed our office space to encourage collaboration and engagement.

Knowing that our people feel supported, empowered, and connected reinforces that we’re moving in the right direction. When people have a high-trust experience every day, they’re more productive, deliver better results, and make an even bigger difference to our customers.”

A year of positive change

This Certification comes at a time when Zen has taken several significant steps to enhance our culture and people experience. We’ve introduced a new people platform, that is modern, intuitive, and designed to support career development, personal growth, and skills-building across the business. Alongside this, we’ve launched HoriZen, our new Learning Management System, which makes learning and career growth more visible, accessible, and effective for everyone. Learning is central to driving our values and behaviours, helping us stay agile, forward-thinking, and ambitious about the future.

This year, we also introduced, for the first time, a clear set of company values. These values are not new to Zen; they’ve always been part of who we are. But capturing them clearly and simply allows us to reflect what truly brings us together, shaping how we work, succeed, and make an impact.

Our refreshed office environment is another exciting development. Thoughtfully designed to inspire collaboration, creativity, and stronger connections. The new space features everything from open collaboration zones and high bench workspaces to private acoustic pods. It supports the way our people work best, whether that’s a casual catch-up, focused work, or a customer-facing call.

What our people are saying

The feedback from our teams reflects the heart of Zen. Our people say that Zen values its staff and customers, fosters inclusivity, and takes a genuinely “People First” approach to leadership and culture. They feel seen, heard, and appreciated, and work in an environment where trust, empowerment, and connection are more than just words.

• “The business values its staff and customers and wants to have a positive influence on the world.”
• “Everybody is treated like they mean something.”
• “Very inclusive and so many support groups for varying things. And the celebrations of people and diversity.”
• “It is truly a ‘People First’ organisation, with its culture and approach.”
• “The hands-on and inclusive approach to leadership helps reinforce our company culture.”

Why this matters

Research from Great Place To Work® shows that employees in Certified workplaces are more likely to feel respected, empowered, and fairly treated, and 93% more likely to look forward to coming to work. That’s the kind of environment we aim to create at Zen, where belonging drives people to do their best work, innovate, and deliver exceptional outcomes for our customers.

Looking ahead

We’re proud of this Certification, but more importantly, we’re proud of the people who made it possible. Our goal is simple: to continue building a workplace where people feel supported, inspired, and excited about what they do. With ongoing investment in culture, learning, and collaboration, we’re just getting started.

Here’s to our people, our culture, and another exciting year ahead at Zen!