What does good value broadband really look like?

There’s been a lot of talk lately about how much you should pay for your broadband, with some even suggesting maximum price limits. We agree that price is important, and customers shouldn’t be expected to pay more than their broadband is worth.

But we also think that true value is about so much more than a number on a bill.

Because while a fair price is one key indicator of value, so is the peace of mind that comes from a reliable connection, and in finding a provider that cares about more than just the bottom line.

What does value really mean?

Value is the worth or importance we apply to something. Or to put it in simpler terms, it’s about what you get for your money. For some, the best value is the cheapest deal. For others, it’s about quality, dependability, and getting a service that just delivers.

And we think “good value” means knowing  your connection will keep up with your life. It means being sure that you’re not going to be stung by annual in-contract price rises. And if things go wrong, it means being confident that someone will be there to help.

Service that puts people first

So what extra are you really getting when you choose Zen? Well, to start with, we really are committed to putting people first. Every pound you spend with us goes into building a better experience, for you and for the planet.

And the experts tend to agree. We’ve been Which? Recommended for five years in a row, PC Pro has named us their Best Broadband ISP for 21 years running, and we’re the current Which? Utilities Brand of the Year.

Here’s what else makes us different:

Built for reliability and peace of mind

• We invest in our network to keep it resilient, secure and fast, to make sure your connection “just works”.
• No mid-contract price hikes mean that the price you sign up for is the price you pay for your whole contract, guaranteed.

Doing right by people and planet

• Zen is a certified B Corp, meeting high standards of social and environmental impact.
• We invest in renewable energy to power our network.
• We’re carbon neutral, with an active commitment to being net zero.

Genuine support

• Our UK-based, award-winning support teams are there for you when you need real help.
• We don’t believe in hard sells, hidden catches, or making a ‘quick buck’.

What real people say about Zen

We know it’s one thing to talk about our awards and values. But what matters most is what real people experience with Zen. That’s why our customers’ feedback is so important to us. Because that’s what decides whether we’re the real deal or all talk.

Here’s a snapshot of some real customer Trustpilot reviews of Zen:

• “Internet problem sorted straightaway”
• “Been with Zen for over 15 years. You won’t find a better all-round supplier”
• “Excellent customer service”
• “Your organisation is as good as Which said”
• “The greatest compliment I can give Zen is that I never have to think about my internet”
• “No drama, it just keeps working”

If you want to discover why we’re rated ‘Excellent’ on Trustpilot, with a 4.5 star score, you can read thousands more reviews from real customers on our Trustpilot page.

What matters to you?

When you choose Zen, you’re choosing more than just a broadband connection. You’re choosing award-winning service, a provider who invests for the long-term, and a team that puts people and the planet first.

That’s what value really means for us. It’s the reason so many customers stay with us, and why we’re proud to be a premium provider. Because you deserve a broadband experience you can rely on.