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Awards & Accreditations

We regularly win independent awards that are voted for by our customers. We have recently been awarded PC Pro Best ISP for the eleventh consecutive year.

We feel privileged to have a business that has grown primarily through reputation and we are very grateful to all our customers for supporting us over the years and taking the time to vote for us.

Which? Recommended Broadband Provider 2016 logo

Which? Telecoms Service Provider 2016

Zen Internet, a leading telecommunications and internet service provider (ISP), has been named Which? Telecoms Service Provider 2016 in the consumer champion’s annual awards.

Being a Which? Recommended Provider for Broadband Services is a real testament to the hard work of Team Zen but also confirms we are doing right by our customers, a fact which was underscored with five-star ratings for ease of set-up, reliability, clarity of bill, ease of contacting, customer service and technical support, out-performing all other providers.

Andrew Fryatt, Managing Director - Zen Internet


Which? Recommended Broadband Provider 2016 logo

Which? Recommended Broadband Provider 2016

Zen’s Which? Recommended Provider status was underscored with a five-star rating for ease of set-up, reliability, clarity of bills, ease of contacting, customer service and technical support.

Our Recommended Providers hit the mark year after year, delivering an excellent service and producing thousands of happy customers. The conclusion is clear. If you’ve put up with poor service for too long, switch to Zen Internet – you’re unlikely to regret it.

Which?


PC Pro Best ISP Award

PC Pro Best ISP 2015

Zen Internet has won the PC Pro Tech Excellence Award in the Best ISP category. Winning the PC Pro Tech Excellence Award for the 12th time, Zen scored 94% in the overall ranking – 12% higher than its nearest competitor. It scored 97% for customer support, 97% for reliability, 90% for speed and 85% for value for money.

These awards reflect the hard work and commitment of the entire team at Zen, especially our Technical Support and Customer Services teams without whom we couldn’t achieve what we have. I’d like to also thank our customers for their continued support, especially those who vote for us year after year.

Richard Tang, Chief Executive


Customer First Silver Award

Services Company of the Year - 2015 UK IT Industry Award

We are delighted to have won the Services Company of the Year award at the prestigious UK IT Industry Awards, recognising Zen's excellence in supplying IT services.

 

 

 


Customer First Silver Award

Customer Service of the Year 2016 – Internet Provider

We have received Customer Service of the Year 2016 – Internet Provider award. We were awarded the title following 100 mystery shops carried out between July and August 2015 by TNS, testing our telephone and online support – including social media. Securing a win in the Customer Service of the Year Awards aligns Zen with previous, globally-known winners including Acer, FedEx, Match.com, Royal Bank of Scotland and, most recently, Thomas Cook Airlines.

Winner Internet Provider Category – 100 mystery shops carried out July - August 2015 by TNS. For more information visit www.csoy.co.uk



Customer First Silver Award

UK Customer Experience Awards 2015 – Technology and Telecoms – Customer First – Silver Award

Now in their sixth year, the UK Customer Experience Awards recognise and reward outstanding achievement in customer experience across all sectors. The Awards showcase the organisations, the teams and individuals who are leading the way when it comes to delivering outstanding customer experiences, and winners were selected by a panel of judges made up of industry practitioners. Zen Internet was thrilled to win the Silver Award after spending 20 years dedicated to delivering the best customer service in the industry.

Neil Copping, Managing Director of Awards International, said: “We are truly inspired by all the best practice showcased at the UK Customer Experience Awards. We have seen many outstanding examples from companies who are doing amazing things in customer experience and as a result have reaped the benefits in terms of business growth and customer engagement. Today gave us the opportunity to acknowledge those companies and celebrate with both the finalists and the winners.”


PC Pro Best ISP Award

PC Pro Best ISP 2014

We have received PC Pro Best ISP for the eleventh consecutive time!

Congratulations to Zen Internet. For the 11th consecutive year, it’s picked up PC Pro’s reader-voted Excellence Award for the best broadband in the UK. It’s batted aside big players such as BT and Virgin Media for more than a decade, and even managed to improve on last year’s stellar scores. This year, it topped rivals by a solid ten percentage points overall, and by even more of a spread in key categories such as customer support and reliability

Tim Danton, PC Pro


Comms National Award

Comms National Awards Best Channel ISP 2014

We have received Comms National Best Channel ISP Award

Zen Internet has been awarded Best Channel ISP at the Comms National Awards held on the 16th October 2014. These awards are independently judged by a panel of experts and are backed up by testimonials to recognise vendors for the service and solutions they offer to channel partners.

Covering all areas of the channel, the Awards are intended to reward excellence, inspire companies to improve service levels across the board and recognise the qualities, characteristics and attitudes possessed by people working in the UK ICT channel.


Comms National Awards. 2013 Finalist. Best Channel ISP

Comms National Awards. 2013 Finalist. Best Channel ISP

We have been awarded Comms National 'Best Channel ISP' Finalist

We are delighted to have been chosen as a finalist for this prestigious award. This pays testament to the commitment of everyone here at Zen who supports our mission to provide the best ISP service in the UK, particularly the support provided by our Partner team.

Stephen Warburton, Sales Director, Zen Internet


PC Pro Best ISP 2013

PC Pro Awards 2013 - Best ISP

We have been awarded the PC Pro Best ISP award for the tenth consecutive time

It’s fantastic to have won this award for an amazing ten years running. Our mission is to provide the best ISP service in the UK, and would like to thank all of our customers for their continued support, especially those who took the time to vote for us.

Richard Tang, Managing Director, Zen Internet


Comms Business Awards. 2013 Finalist. Internet Service Provider of the Year

Internet Service Provider of the Year

We were announced Finalist in the 'Internet Service Provider of the Year'at the Comms Business Awards held on 20th June 2013.

We are delighted to have become a finalist for this award and we are grateful to all our Partners and Comms Business readers who took the time to vote for Zen Internet.

Michael Viney, Head of Channel Sales, Zen Internet


Salford University Alumni AwardsSalford Univesrity Aluni Achievement Award

Alumni Achievement Award

Richard Tang, Founder and Managing Director has been awarded an Alumni Achievement Award by the University of Salford.

It was an unexpected and pleasant surprise to receive this award. I have fond memories of my time at Salford. It was hard work, but I learnt a lot. I'm very grateful to Salford University for getting me off to a flying start at the beginning of my career, and it's great to see that the university is still going from strength to strength nearly a quarter of a century after I graduated.

Richard Tang, Managing Director, Zen Internet


EN Entrepreneur of the Year AwardsEN Technology Entreprenuer of the Year

Technology Entrepreneur of the Year

Richard Tang, Founder and Managing Director has been awarded Technology Entrepreneur of the Year at the Northwest West Entrepreneur of the Year Awards.

I am very happy to be awarded Technology Entrepreneur of the Year and would like to thank each and every member of our workforce for turning my dream for Zen into reality. This year has been a very exciting year for Zen. Our Fibre Optic Broadband services have grown from strength to strength including doubling our fibre optic broadband speeds and usage allowances for new and existing customers at no extra costs.

Richard Tang, Managing Director, Zen Internet


Comms National Awards Best Channel ISPComms National Awards

Best Channel ISP

We were announced Finalist in the Best Channel ISP category at the Comms National Awards held on 11th October 2012.

We are delighted to be named as a finalist. This pays testament to the commitment of everyone here at Zen who supports our mission to provide the best ISP service in the UK, particularly the support provided by our Partner team. The key, moving forward in 2013 will be to continue to work with our Channel Partners to identify opportunities to grow their business, focusing on elements of the Zen portfolio that complement their business strategy.

Andrew Saunders, Head of Product Management and Marketing, Zen Internet


PC Pro Best ISP 2012PC Pro Awards 2012

Best ISP

We have been awarded the PC Pro Best ISP award for a ninth time.

Zen Internet has laid claim to the PC Pro broadband award for the past nine years, but the company certainly isn't resting on its laurels. The Rochdale-based ISP's scores have improved in every category since last year, which is staggering when you consider it scored 95% or higher for support, reliability and recommended in 2011. Zen’s premium pricing often harms its value for money score, but even here it has improved from 79% in 2011 to 84% this year.

PC Pro


PC Advisor Best ISPPC Advisor Best ISP

Best ISP

Over 6,000 readers' responded to the on-line survey after being asked about their ISP's reliability, performance, technical support, customer and overall satisfaction.

Zen achieved 98.9% for Reliability, 92.2% for Performance (download speeds), 99.4% Technical Support, 98.8% Customer Satisfaction and 98.9% Overall Satisfaction. Also 97.6% would Recommend Zen to a friend. This gives Zen the highest scores in the survey in five out of the six categories.


ISPA Customer Choice Awards Finalist 2012ISPA Awards 2012

Customer Choice Award

We have been announced as a finalist in ISPA's Customer Choice Award. The Customer Choice award is a new category this year and is voted for by customers of ISPs.

We are delighted to have become a finalist for the Customer Choice Award. Our thanks go to all our customers who have taken the time to complete this year's survey. Our mission has always been to provide the best ISP service in the UK and there is no better feedback than that of our own customers.

Andrew Saunders, Head of Product Management and Marketing, Zen Internet


PC Pro Awards 2011PC Pro Awards 2011

Best ISP

We have been awarded the PC Pro Best ISP for the eight time. We are delighted to have won this award and are so grateful to all of our customers for their continued support.

We are delighted to have won this award for an amazing eighth time, it’s fantastic. We are so grateful to all of our customers for their continued support, especially those who took the time to vote for us.

We operate in an incredibly competitive market place that is increasingly dominated by suppliers with very aggressive pricing policies. At Zen we have remained focussed on providing quality products backed by excellent customer service and believe that this provides real value for our customers.

Our continued success in the PC Pro awards is amazing and results from the commitment of the entire team at Zen, especially our Technical Support and Customer Services teams, who all support our mission to provide the best ISP service in the UK. I am very keen that we don’t rest on our laurels. It has been an incredibly busy year for Zen, in the last 12 months we have transformed our broadband portfolio with the continued roll-out of fibre optic broadband together with our telephone line services.

Andrew Saunders, Zen Internet


Comms Business Awards 2011Comms Business Awards 2011

Internet Service Provider of the Year

We are a finalist in the Comms Business Awards Internet Service Provider of the Year category. Unlike other awards, ISP of the Year is based totally on the votes of Comms Business readers, increasing the importance and recognition associated with the award.

This pays testament to the commitment of everyone here at Zen who supports our mission to provide the best ISP service in the UK, particularly the support provided by our Partner programme team under the leadership of Deborah Wrigley

Andrew Saunders, Head of Product Management and Marketing, Zen Internet


Think Broadband AwardsThink Broadband Awards

Highly Commended - Customer Services

Think Broadband's Customer Service Awards are based entirely on user ratings, giving a true representation of the satisfaction of users of various services.

When comparing broadband services, the headline 'up TO' speed and price are often key considerations, but users should not forget to consider the costs of an unreliable broadband connection, or the time spent trying to fix any problems. All of the top companies in these awards are known to provide excellent customer service and their repeated performance is testament to the continued satisfaction of their user base. Zen have shown consistent quality in their level of customer service provided to their broadband users and this is recognised by how our readers have voted. We are pleased Zen have been able to maintain this high level in our rankings in recent years and it shows the dedication that staff at the company have for ensuring that both businesses and consumers are well cared for.

Sebastien Lahtinen, co-founder of thinkbroadband.com


Top 25 Most PopularDomains Directory - Most Popular Awards October 2010

Listed in Top 25 Most Popular

We have been selected as one of the Top 25 Most Popular companies at Domains Directory as voted for by UK site visitors and the Domains Directory voting panel.


IODInstitute of Directors Year Awards 2010

Northwest Director of the Year

The Institute of Directors is keen to support and promote excellence in leadership and these awards, which are now entering their seventh year, are an important part of the business calendar in the North West – celebrating the people that are bringing prosperity to the region.

I am very happy to be named as a finalist for the Manchester Young Director of the Year and would like to thank each and every member of our workforce for turning my dream for Zen into a reality.

Richard Tang, Managing Director, Zen Internet


PC Pro Best ISP 2010PC Pro Awards 2010

Best ISP

Best Web Host

We are delighted to have won this award for an amazing seventh time, it's fantastic. We are so grateful to all of our customers for their continued support, especially those who took the time to vote for us. It has been an incredibly busy year for Zen. In the last 12 months we have transformed our broadband portfolio with the introduction of "up to 20Mbps" broadband, the launch of our telephone lines service and now Fibre Broadband. Our continued success in the PC Pro awards is amazing and results from the commitment of the entire team at Zen, especially our Technical Support and Customer Services teams, who all support our mission to provide the best ISP service in the UK.


How-Do's Top 100 Marketers 2010How-Do's Top 100 Marketers

Top 100 Marketers in the North West

Andrew Saunders, Head of Product Management and Marketing has been voted one of the Top 100 Marketers in the North West.

The How-do Top 100 Marketers recognises the crème-de-la-crème from the depth of marketing talent in the North. Making it on to the list is a real achievement as there are 130,000 people working in the North West's creative, media and marketing industries in the region. As part of the judging panel that agonised over the Top 100, I can safely say that Andrew's inclusion is an indication of the profile and influence of his work at Zen Internet.

Nick Melvin, Managing Director of Delineo


North & Midlands Regional Winner - Customer Service Entrepreneur of the Year 2010Ernst & Young Entrepreneur of the Year Awards 2010

Customer Service Entrepreneur of the Year 2010

Ernst & Young Entrepreneur of the Year celebrates people who build and lead successful, growing and dynamic businesses. Richard Tang was named North West and Midlands Regional winner for Customer Service Entrepreneur of the Year.

I am very happy to be the regional winner of the Customer Service Entrepreneur of the Year award and would like to thank each and every member of our workforce for turning my dream for Zen into a reality.

Richard Tang, Managing Director, Zen Internet


Winner - GMEC Awards 2010Greater Manchester Employer Coalition Awards 2010

Big Break Award

This award is aimed at employers who recognise that talent can be nurtured. We were names as winner of the Big Break category at the Greater Manchester Employer Coalition (GMEC) awards.

We are delighted to have won this award. Zen believes wholeheartedly in developing individuals to their full potential and creating a working environment where employees are given real opportunities.

Caroline Taylor, Human Resource Director, Zen Internet


Thinkbroadband Awards 2009Thinkbroadband Awards 2009

Customer Service Niche ISP

Zen achieved top position for reliability with 85% and were awarded highly commended for Customer Service.

Thinkbroadband are an independent website dedicated to providing information and news on broadband related matters. Its Customer Service Awards are based entirely on user ratings submitted monthly for broadband service providers, giving a true representation of the satisfaction of users of various services.


PC Pro Best Web Host 2009 - FinalistPC Pro Awards 2009

Best Web Host

We were awarded finalist in the 2009 PC Pro Awards Best Web Host category.

Zen is primarily seen as a Broadband provider but the Web Hosting nomination demonstrates that we are committed to expanding our portfolio to meet our customers online requirements and ensure that Zen's hosting products are at the same high quality as our award winning broadband service.

Andrew Saunders, Head of Product Management and Marketing, Zen Intnernet


MacUser Awards 09 - NomineeMacUser Awards 2009

ISP of the Year

We were a finalist in the ISP of the year category which is based on votes of MacUser readers, reflecting Zen's success in delivering excellent service levels to these specific users.

Zen set-up a dedicated Apple Mac Support Team in 2005 recognising the specialist knowledge required to effectively support Mac users. Apple Mac users can be assured that they are supported by Zen's dedicated technical team, who have the necessary awareness and expertise of the latest Mac developments.


ISP Awards 2009 - PC Advisor RecommendedPC Advisor ISP Awards 2009

Overall satisfaction, Reliability and Would Recommend

The PC Advisor Awards showcase excellence across a wide range of product and services. We were winner for overall satisfaction, reliability and would recommend.

We achieved 93% for its reliability, 95.8% for ‘would recommend' and 94.5% for overall satisfaction, which were the highest scores in the survey.


ISP Awards 2009 - MacworldMacworld ISP Awards 2009

Best satisfaction and best for reliability

Every year the editors of Macworld sit down and decide what have been the finest products of the past 12 months.


Best Shared Hosting Finalist - The ISPAs 2009ISPA Awards 2009

Best Shared Hosting

We were announced as a finalist in the ISPA Best Shared Hosting award 2009.

The Internet Services Providers' Association (ISPA UK) has been organising the UK Internet Industry Awards since 1999 to herald the best of the Internet industry and to celebrate innovation and best practice.

A full assessment of Zen's Linux hosting services together with technical testing was carried out in order to measure performance including specific measurements of data transfer speed and availability.


UNIX Web Hosting Award WinnerWeb Host Directory - Web Hosting Awards

UNIX Web Hosting Award

We have been selected as one of the Top 10 Most Popular companies at Domains Directory as voted for by UK site visitors and the Domains Directory voting panel.


Macworld Awards 2009 NominationMacworld Awards 2009

Best ISP

We were nominated Macworld's 'ISP of the Year' finalist.

We are delighted to have become a finalist for this award and to be recognised by the Mac community. We are grateful to all the Macworld readers who took the time to vote for Zen Internet.

Andrew Saunders, Head of Product Management and Marketing, Zen Intnernet


Comms Business Awards 2009 Finalist - Internet Service Provider - determined by reader voteComms Business Awards 2009

Internet Service Provider of the Year

We were finalist in the 2009 Comms Business Awards.

These awards recognise excellence in the Channel and acknowledge the successes of the reseller community, the vendors, distributors and service providers as well as those individuals who truly set the standard.


UNIX Web Hosting Award WinnerWeb Host Directory - Web Hosting Awards

UNIX Web Hosting Award

We have been selected as one of the Top 10 Most Popular companies at Domains Directory as voted for by UK site visitors and the Domains Directory voting panel.


Computer Weekly Best Places to work in IT - FinalistComputer Weekly Best Places to work in IT

Computer Weekly Best Place to work in IT

We are delighted to have been selected as a finalist for this award as there can be no greater achievement than to be told by our own employees that Zen in the best place to work.


UNIX Web Hosting Award WinnerWeb Host Directory - Web Hosting Awards

UNIX Web Hosting Award

We have been selected as one of the Top 10 Most Popular companies at Domains Directory as voted for by UK site visitors and the Domains Directory voting panel.


ThinkBroadband Awards 2008 - Highly Commended in Customer ServiceThinkBroadband.com Awards 2008

Customer Service Niche ISP

We received the highest rating inthinkbroadband's customer survey for exceptional customer service.


MacUser Awards 2008 - ISP of the Year NomineeMacUser Awards 2008

ISP of the Year

We were selected as a finalist in the MacUser Awards voted for by MacUser readers.


The Chamber Awards 2008 - Business of the Year Regional WinnerThe Chamber Awards 2008

Business of the Year Regional Winner

We were awarded North West Business of the Year in the Chamber Awards. This is the third time we have won this award.


Custom PC - Winner ISP of the YearCustom PC Awards 2008

ISP of the Year

We have been awarded ISP of the Year at the Custom PC Awards. The awards are voted for by Custom PC readers.


National Customer Service Awards - Finalist 2008National Customer Service Awards 2008

Customer Service Contact Centre of the Year (up to 100 seats)

This award is a first for Zen as it is based solely on customer service rather than our actual broadband network and is a real testament to everyone here at Zen who looks after our customers.

We are committed to providing our customers with the best ISP service in the UK and to do this our customers expect excellent supoprt as well as a reliable service.

Richard Tang, Zen Internet Managing Director


Macworld Awards 2007 - winnners logoMacworld Awards 2007

Best Mac-Friendly ISP

We were announced as 'Best Mac-Friendly ISP’ at the Macworld Awards, held at the Gibson Hall in London last night. This award was the result of nominations from Macworld readers, reflecting our success in delivering excellent service levels to Mac users. The Macworld Awards are the established UK event in the Mac calendar, recognising the products and vendors which have made an impact in the Mac industry.


PC Advisor - Most Reliable ISPPC Advisor - Best Small ISPPC Advisor Reader Awards 2007

Most Reliable ISP, Best Small ISP & Customer Service

We have proved successful in the PC Advisor Reader Awards as the Internet Service Provider (ISP) was named 'most reliable ISP' and we also gained the 'Customer Service' award.

I am delighted that Zen has won three awards in the PC Advisor survey. Awards like these reaffirm our commitment to our company mission – to provide the best ISP service in the UK.

Richard Tang, Zen Internet Managing Director


All 6 ISPAsISPA Awards 2007

Best Business Email, Best Dial Up, Best Business ISP

We were winners in the Best Business email and Best Dial Up categories and came highly commended in the Best Business ISP category. The ISPA's are the UK's Internet Industry Awards awarded to people and organisations in the industry by their peers and reflect the broad nature of the service provider sector.


PC Pro Best ISP Broadband Award 2006PC Pro Best Hosting Provider Award 2006 - Highly CommendedPC Pro Awards 2006

Winner - Best Broadband ISP & Highly Commended - Best Web Host

The PC Pro Awards for 2006 were held at the Brewery in London and, in an ever more competitive field, We were awarded the highly coveted Best Broadband ISP for the third year in a row. Voted for by our customers this is further testament to our unrelenting mission to provide the best Broadband services with the very best service and support for their customers.

In addition to the Best Broadband ISP award, We were Highly Commended in the Best Web Host category which in itself is a great achievement beating many of the industry’s specialist hosting providers. We are growing and expanding our hosting business through continued investment and a focus on service and this has been rewarded by this excellent commendation.


Mac User Awards - ISP of the Year - Highly CommendedMac User Awards 2006

ISP of the Year

We have been highly commended for ISP of the Year in the MacUser Awards 2006.


Deloitte Fast 50 2006 Deloitte Fast 50 Award

The UK Deloitte Fast 50 are one of the UK's foremost technology award programmes, IS a ranking OF the country's fastest-growing technology companies based on percentage growth in revenue over five years.


Sunday Times Microsoft Tech Track 1002006 Sunday Times Microsoft Tech Track 100

The Sunday Times Tech Track 100 league tables rank Britain's 100 private tech TMT) companies with the fastest-growing sales over the latest three years.


The Chamber Awards 2006 - Business of the Year Regional WinnerThe Chamber Awards 2006

Business of the Year Regional Winner

The Chamber Awards were launched by the British Chamber of Commerce in 2004 to recognise and celebrate business excellence.


The Greater Manchester Employer Coalition Awards 2006 - SME Employer of the Year


The ISPAs 2006 - Best Business ISP, Best Heavy Business Broadband, Best Uncontended Service and Best Ligh Business Broadband


PC Pro Best ISP Broadband Award 2005


2005 Deloitte Midlands and Northern Technology Fast 50 Award


2005 Sunday Times Microsoft Tech Track 100


2005 National Business Awards Regional Finals for the North West of England


The ISPAs 2005 - Best Light Business Broadband


PC Pro Best ISP Broadband Award 2004


Review Centre Best in Class Awards


Manchester Evening News Business of the Year 2004


The Chamber Awards 2004


2004 Sunday Times Microsoft Tech Track 100


2004 Sunday Times Virgin Atlantic Fast Track 100


Inner City 100 Award 2004


Deloitte Technology Fast 500 EMEA 2004


2004 Deloitte Northern Technology Fast 50 Award


North Manchester Business Awards 2004


2004 National Business Awards Regional Finals for the North West of England


Inner City 100 Award 2003


2003 Deloitte European Technology Fast 500 Award


2003 Deloitte Northern Technology Fast 50 Award


2003 Sunday Times ARM Tech Track Award


Inner City 100 Award 2002


Practical Internet 2002 ISP Award


The Duke of Westminster Award 2002


Manchester Chamber Shamrock Award


Rochdale Civic Society Award 2001


Manchester Chamber Shamrock Award


The Duke of Westminster Award for Business & Industry in the North West 1998


The Comdex Starlight Award for Best Internet Provider 1997


Internet Magazine's Internet Provider of the Year 1997


Rochdale Chamber Business Award

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