Not able to make outgoing calls?

If you're not able to make an outgoing call on your landline, here are a few things you can try to resolve the issue.

1: Checking for a Dial Tone

• Check for a dial tone by picking up your telephone. If you have no dial tone, follow this article here

• Dial 17070 on your telephone to hear a readout of your telephone number (don't worry about pressing any options after the readout), this is just to check your number is correct. If you hear a number that's not your own, please contact us to investigate

• If you haven't already, test your telephone from the Master Test Socket in isolation. You can find a video on how to do this here
  

2: Is the call being blocked? 

• Does this issue only happen when you call a specific number? Test this by calling the same number using another telephone, or a different number entirely
  

• Check Call Barring is not enabled by dialling * # 34 # 

• If you have Carrier Pre-Select enabled, dial 1280, followed by a test number, to force the call to travel through Zen

3: Contacting Technical Support

If the above steps do not resolve the problem, please contact our Technical Support team for further assistance.