Not receiving any incoming calls?

If you're not receiving incoming calls on your landline, here are a few things you can try to resolve the issue.

1: Checking for a Dial Tone

• Check for a dial tone by picking up your telephone. If you have no dial tone, follow this article here

• Dial 17070 on your telephone to hear a readout of your telephone number (don't worry about pressing any options after the readout), this is just to check your number is correct. If you hear a number that's not your own, please contact us to investigate

• If you haven't already, test your telephone from the Master Test Socket in isolation. You can find a video on how to do this here.

2: Is the call being diverted?

• Check if you have Call Diversion on the line, ensure it's disabled

• If you're using multiple or a cordless telephone system, check all the phones are "on-hook" with no active calls taking place

• If using a fax or answering machine. Check this isn't automatically answering incoming calls

3: Contacting Technical Support

If the above steps do not resolve the problem, please contact our Technical Support team for further assistance.