Autoresponder for you cPanel emails| Help & Support

Creating a Autoresponder for your cPanel emails

Creating an Autoresponder

Did you know you can automatically reply to incoming emails through your hosting account?

An autoresponder sends an automatic reply whenever someone emails a specific address. It's commonly used for out-of-office messages, but it can be customised for any purpose. You'll still receive the original email, while the sender receives your automatic response.

Unlike out-of-office replies set in applications such as Outlook or Apple Mail, a cPanel autoresponder works on the server, so it continues to send replies even when your devices are switched off.

1. Add an Autoresponder in cPanel

Log in to your cPanel, a guide for this can be found here if required. see - How to log into your cPanel
In the Email section, select Autoresponders

Autoresponder in cPanel for emails.

Select the domain you want to add the Autoresponder to, or select All Domains

Autoresponder for Domains, all domains or select the domains from the drop-down.

Click Add Autoresponder

Add the Autoresponder for your emails.

Leave the character set set to UTF-8 unless you have a specific reason to use a different option

Autoresponder Character Set at utf-8.

Set the Interval value. This determines how often the same sender receives an automatic reply.
- 24 = one reply per sender every 24 hours
- 0 = a reply is sent to every email received

Autoresponder Interval settings.

Enter the first part of your email address that appears before the @ symbol you want to send automatic replies from

Autoresponder Email Address.

Note: You can only have one autoresponder per email address.

Enter the Domain that appears after the @ symbol of the email address

Enter the From name

Autoresponder From Name.

Enter the Subject line that will appear in the automatic response

Subject of the Autoresponder.

Enter your message in the Body field

Email Body for the Autoresponder.

Choose when the autoresponder should start:
- Immediately to activate it straight away
- Custom to schedule a future start date and time

Choose when the autoresponder should stop:

End time and date for Autoresponder, Never or custom.

Never to leave it running until you manually remove it
Custom to schedule an end date and time

Make sure the end date is later than the start date.

Select Create to save your autoresponder:

Your Autoresponder should now successfully be created.

Autoresponder Successfully Completed, with option to go back.

You can customise your autoresponder message however you like. Out-of-office replies are one of the most common uses, but you can also use autoresponders to acknowledge enquiries or provide additional information automatically.

For the best experience, we recommend keeping your message concise, including a return date where appropriate, and using the interval setting to avoid sending repeated replies to the same sender.