Product spotlight: CloudComms

Helping customers communicate better

Growing teams, new locations and increasing call volumes can all expose the limitations of an existing phone system.

CloudComms lets people make and receive calls on their business number from the office, at home or on the move, using the device that suits them. Calls can be routed automatically, while users can stay connected across different locations without being tied to traditional phone hardware.

The setup can also adapt as people, sites and requirements change. That makes it just as relevant to a small business looking for a professional business line as it is to a larger organisation managing more complex communication needs.

From simple voice to advanced communications

One customer may need a straightforward way for a few users to make and receive business calls. Another may need different packages across multiple teams, mobile and desktop calling, or contact centre tools to manage high call volumes.

CloudComms can be built around those different needs. You can mix and match the available options, giving users or groups the features they need without making the whole setup more complicated or expensive than it needs to be.

The conversations to look out for

If you’re already discussing connectivity with a customer, a few simple questions about their phone setup could uncover a wider requirement.

CloudComms may be worth discussing when a customer:

• ✓  Needs to replace or review their current phone system
• ✓  Is preparing for the move away from traditional phone services
• ✓  Is missing calls or struggling to manage busy periods
• ✓  Is adding people, teams or locations
• ✓  Has different users who need different levels of call functionality

Any of these could be the starting point for a broader CloudComms conversation – and a service that can stay with the customer as their requirements develop.

Supported by Zen expertise