Six of the best: Zen named Which? Recommended provider again!

We have some great news to share. For the sixth year in a row, Zen is a Which? Recommended Provider for broadband.

We’ve also taken the top spot in the Which? rankings for the second year running. Our overall customer score for this year is 84%, putting us comfortably ahead of the rest.

For us, that reflects something really important about the way we do business. We know that choosing a new broadband package isn’t always the most exciting job. When you’ve found what you’re looking for, you just want something that’s simple, straightforward, reliable and gives you exactly what you need.

Seeing that approach reflected in these latest results is brilliant.

A huge thank you

We don’t do what we do just to win awards. And that’s what makes the Which? Recommendation even more exciting. Because it is based on feedback directly from you.

An incredible 98% of Zen customers told Which? they were satisfied with their provider. That means a huge amount to us. Our core purpose is to do right for people and planet. And knowing that we’re hitting the mark for so many of you tells us we’re on the right track.

So, a massive thank you to every customer who took the time to review us. We also want to say a big thanks to our people. From the teams answering your calls to the people making sure our network runs smoothly, they work hard every day to keep you connected.

What a reliable connection means for your home or business

While the scores and badges are great, we know what really matters to you is having broadband that does what you need it to.

The Which? report highlighted that Zen customers are significantly more likely to say they haven’t experienced issues with their connection over the past year.

In the real world, a reliable connection means:

• Smoother streaming on movie night without the frustration of sudden buffering.
• Video calls that stay clear and connected when you’re trying to get work done.
• Faster downloads and a stable connection, even when everyone at home or in the office is online at the same time.
• Peace of mind knowing your broadband will be there when you need it.

Reliable service, reliable prices

We believe you should be able to trust your bill just as much as your internet connection.

Many of the big broadband providers still write unpredictable mid-contract price rises into their terms. But we do things differently. With our Contract Price Promise, your monthly cost is fixed. The price you sign up for is the price you pay for your whole contract.

That means no surprise price hikes – just honest, reliable broadband.

Ready to see what our six-time recommended broadband can do for your home?

Check out our broadband Check out our broadband packages herepackages here.

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