Zen full fibre is expanding – here’s what you need to know

You’ve probably been hearing a lot about full fibre recently, for good reason. As the old PSTN (public switched telephone network) reaches the end of its life, old copper broadband connections will be going away for good.

And at the same time, full fibre networks are rolling out at pace. They promise faster broadband than ever, improved reliability, and a network that will keep our connections future proof for years.

We’ve provided broadband over the Openreach network for many years, and as they continue to roll out full fibre to more homes, Zen customers benefit too. But we’re on a mission to make full fibre available to as many homes as we can. Which is why we’ve already developed a long-standing partnership with CityFibre. And we’re not stopping there.

Bringing full fibre to more homes

To reach as many people as possible, we work with a mix of trusted full fibre networks – sometimes called alternative network providers, or “alt-nets”. These are companies building brand-new fibre infrastructure in towns and cities across the UK.

Recently, we’ve added Trooli and Freedom Fibre to that growing list, with more partnerships on the way. Each one helps us extend our full fibre footprint further, giving more households the chance to upgrade to faster, more reliable broadband with Zen.

And rest assured, whichever network your connection runs on, your experience with Zen stays the same.

The Zen experience, wherever you live

Our approach has always been simple. We choose partners carefully and manage the service end-to-end, so customers get the same people-first support they expect from Zen.

That means award-winning customer service, friendly UK-based support teams, and our Contract Price Promise – all as standard, all delivered in the same way, whatever full fibre network is available at your address.

We’re also a proud B Corp, committed to a better way of doing business, and our commitment to people and planet extends to the way we grow our network.

No need to keep checking

With so much talk about rollouts and availability, it’s easy to feel like you need to keep checking whether full fibre has reached your street.

As full fibre networks expand throughout the UK, they’re going to hit some areas sooner than others. But there’s no need to worry about missing out.

If you’re a Zen customer and full fibre becomes available at your address, we’ll let you know. That way, you can upgrade when it’s right for you, without having to constantly check what’s happening in your area.

A growing network, built around people

All of this adds up to something we’re genuinely proud of. By working with Openreach, CityFibre and a growing number of alternative network providers, we’re steadily widening Zen’s full fibre footprint.

It’s part of our ongoing commitment to give customers access to faster, more reliable broadband – delivered with the same care, value and support Zen is known for.

If you’d like to see what full fibre options are available at your address today, you can enter your postcode on our full fibre broadband page. And if it’s not there yet, we’ll be in touch when it is.