12 July 2012: Our programme of capacity upgrades is now complete in order to prepare for the largest peaks in traffic during the 2012 Olympic and Paralympic games.
The Olympics will create a massive amount of demand for bandwidth due to the BBC alone providing live coverage from 24 locations during the event therefore meaning the Internet will be used to stream huge amounts of video.
We still stick firmly with the policy of no Fair Usage Policy (FUP) and no traffic shaping on our award winning broadband services. This means that with us, unlike many other ISPs, you can enjoy your usage allowance at the fastest speed your connection can support at anytime, no matter what type of application, service or media you want to access.
If you are going to be watching the Olympics online you may want to keep an eye on your usage. You can find out how to do this by reading our Broadband: Tracking your Usage knowledgebase article.
We have also taken steps to ensure adequate staffing levels during the games. We have done this by making modifications to our staffing policies for the period covered including:
- Decreasing the number of employees that can be on holiday at any one time
- Reviewing our shift patterns to identify where we need to add additional resource during the predicted peak periods
- Maximising the availability of customer facing team employees by minimising meetings, rescheduling training courses and limiting time spent on projects.
Our aim is to monitor call volumes, and have the flexibility to respond to changes in demand if and when the need arises.
We are also running a series of tests in the lead up to the Games to ensure we have the capacity within our telephone network to meet the demand of our customers. Alternative contact methods can also be used including email and Live Chat.
If you want to keep up with our planned maintenance or see if there's a service outage in your area please visit our service alerts page.