Award-winning
provider
How do you rate your provider? We're the only Which? Recommended Provider for broadband for five years running!
How do you rate your provider? We're the only Which? Recommended Provider for broadband for five years running!
We're tired of mid-contract price rises. The price you sign up for with Zen is the price you'll pay for the lifetime or your contract.
No scripts, no incentives, just friendly experts here to assist you every step of the way.
Use your superfast broadband as much as you want for streaming, browsing, gaming and downloading.
One Static IP address
18-month contract
Award-winning UK support
Guaranteed no in-contract price increases
Navigating broadband speeds doesn't need to be a conundrum. We promise clear and realistic information about the speeds you can expect. If your actual speeds fall below a minimum threshold, we'll fix it within 30 days or you can exit penalty free. Now that's a speed guarantee.
Learn more about our broadband speeds here.
Superfast broadband, also known as SoGEA (Single Order Generic Ethernet Access), is a type of broadband that combines fibre optic cables with existing copper telephone lines. Fibre optic cables run from the exchange to a street cabinet near your home, while copper wires connect the cabinet to your property. This “part fibre” technology offers faster speeds and greater reliability than traditional copper broadband.
Enjoy family movie night without the worry of buffering or interruptions. With full fibre, everyone can stream their favourite shows and movies simultaneously, in stunning 4K.
Work from home with confidence, knowing your connection can handle video calls, large file transfers, and cloud-based applications with ease.
Need a phone line? Find a range of great call features and included minutes with our Digital Voice deals.
Full fibre broadband, also known as Fibre to the Premises (FTTP) or just 'fibre', provides a direct fibre optic connection from our network straight to your home or office. This technology ensures the highest quality and reliability and offers the fastest broadband speeds available.
Part-fibre broadband, known as SoGEA (Single Order Generic Ethernet Access) or FTTC (Fibre to the Cabinet), uses fibre optic cables to a street cabinet and then copper cables from the cabinet to your home or office. It is generally available in locations where full fibre is not yet available. The speed and reliability of this type of connection isn't quite as good as full fibre, but it still provides good performance for most households and businesses.
Copper broadband, or ADSL, relies on traditional copper phone lines carrying a signal from the exchange to your home or office. Copper broadband connections are slower and less reliable than part-fibre and full fibre connections, and as the PTSN (Public Switched Telephone Network) switch off approaches, they are also becoming increasingly rare.
The Ofcom voluntary auto compensation scheme went live on April 1 2019, and we’ve signed up to it. If you’re a residential or small business landline or broadband customer, you’ll be eligible to receive automatic compensation when our service to you falls short of expected standards.
You don’t need to do anything to qualify for auto compensation.
We think it’s a faster, fairer and more efficient way to compensate customers when something goes wrong, and because it’s automatic you don’t need to make a claim or sign up to anything.
You'll be entitled to automatic compensation if any of the following happen:
1) Delayed provision
If you’re promised that a new service will go live on a particular date and it doesn’t, you’ll receive £6.24 per day (including the missed start date) until the service starts. You won’t receive compensation for the day the service starts.
So, for example, if your new service is due to go live on a Tuesday but is delayed until Friday, you’d get £18.72.
If provision is delayed because you miss your appointment, the compensation calculation will be paused, and will only resume if activation is not completed at the next engineer visit.
You won't receive compensation if you don't accept the earliest reappointment date (where applicable).
After 30 days of an automatic compensation payment occurring, we may serve a notice to let you know that automatic compensation payments would stop after a further 30 days.
2) Delayed repair
If your service stops working (total loss of service) and isn’t fixed within two working days of reporting the fault, you’ll automatically receive £9.98 per day for each day until the fault is repaired. You won’t receive compensation for the day the fault is fixed.
So, for example, if you report a fault on a Monday, we’ll have until 23.59 on Wednesday to get it fixed. If we don’t, you’ll receive compensation for every full day after that until the fault is fixed. If you report the fault on a Friday, we’ll have until 23.59 on Tuesday.
You won't receive compensation if:
If an engineer doesn’t turn up for a scheduled appointment, or the appointment is cancelled with less than 24 hours’ notice, you’ll receive £31.19 compensation.
You won't receive compensation if you receive more than 24-hours' notice of a change or cancellation of appointment, or if you miss the appointment.
If you’re eligible to receive compensation (based on any of the above scenarios), it will be automatically credited to your next bill after the missed appointment, activation date or fix.
We will always credit your compensation to you as quickly as possible. However, we understand that you may wish to query the amount you have (or haven’t) received.
After this time, please contact us and we will do our best to help you.
For delayed repair or provision, compensation is calculated to the date the fault or provision is completed. For missed appointments, you will receive £31.19 in each instance.
Additionally, for delayed repairs, if we are unable to fix your service after 30 days you will be entitled to leave Zen with no termination charges.
In the event that you cancel your order or service prior to completion or repair, you may still be eligible to receive compensation.
Find out more about our other products
Superfast and ultrafast full fibre broadband for seamless browsing, streaming, working from home, and online gaming.
Reliable Digital Voice services with crystal-clear quality, advanced features, and plenty of included minutes.
Secure, high-performance hosting solutions to confidently power your personal website and email with ease.
Eliminate WiFi not-spots and enjoy seamless, uninterrupted connectivity throughout your entire home.
We do everything we can to keep our customers happy. That’s why we’re a 21x PC Pro-winning, Which? Recommended Provider for broadband, with an Excellent rating on Trustpilot.
Superfast broadband is a type of fibre internet connection that provides faster speeds than traditional standard broadband. What's more, it can cater for more devices - so more people in your household can be online at the same time.
Super fast broadband is powered by fibre optic cables which run all the way to the local street cabinet and transmit data much faster than the copper ADSL cables used for supplying non-fibre broadband.
A Superfast internet connection can help broadband customers who:
While slower standard broadband can supply adequate connection for those who only use the internet to occasionally browse, scroll social media or answer emails, higher frequency users tend to opt for faster speeds.
While we can’t tell you the exact speeds your home will receive with a Zen Superfast broadband package, we can provide accurate estimates.
Ofcom provides an independent broadband postcode checker tool, which tells you what speeds you can expect to achieve when using standard, Superfast, and Ultrafast broadband connections.
If you’re curious about your current broadband speeds, see our handy speed test guide.
Zen offers a range of Superfast broadband packages. The best option for you will depend on your usage. When making your selection, consider:
Our Unlimited Fibre 1 package is perfect for shopping and browsing, while Unlimited Fibre 2 suits boxset bingers.