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Contact Us

If your query does not relate to a technical issue please use these contact details.

Need help?

There are a number of options you can choose to find the help you need:

  1. Check our Help & Support site for "how to" guides and troubleshooting advice.
  2. Search the Knowledge Base for an answer to your question

  3. Ask a question in our Support Forum and get answers from other Zen customers.
  4. Use the LiveChat link on the right - open from 10am to 4pm, Monday to Friday (excluding Bank and Public Holidays)
  5. Contact us using the enquiry form at the bottom of this page or email
  6. Call Technical Support on 01706 902001 between 8am - 8pm weekdays and 9am - 5pm  weekends (excluding Bank and Public Holidays).  You can check the call queue before you call to help you pick the best time to get in touch.


Is there a service outage?

Before getting in touch check for current outages or maintenance, which may be affecting your service, on the following pages:


Lost a username or password?

This page provides help on where to find username and password details, or how to reset them if you need to

Technical Support enquiry form:

Contact Technical Support by completing the form below - responses are typically within 24 hours.  For complex matters, or issues requiring a more prompt response, we recommend calling or using LiveChat. 

You will be prompted for information based on the Product Area selected.

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