Upgrading to Full Fibre

 

Before You Start!

When upgrading from Broadband to Full Fibre. There's a couple of things you'll need to change with how your router is setup.

Follow the below steps on how to change both your physical setup and router settings.

1. Swap Over Your Cables
  • Start by disconnecting your grey DSL cable. One end will be into "DSL" on the back of your FRITZ!Box router

  • grey cable going into a square dsl plug

  • Now disconnect the other end of the grey cable from your telephone socket or DSL microfilter

  • grey dsl cable going into a square dsl plug in a larger adapter

  • Find and connect the provided white Ethernet cable to "LAN 1" on the back of your FRITZ!Box

  • white ethernet cable going into a yellow lan plug

  • Connect the other side of this white cable to "Port 1" on the engineer installed ONT mounted to your wall

  • white ethernet cable going into yellow lan plug

    Note: Your ONT may already have an Ethernet cable into "Port 1". If this is the case, connect the other end of this to "LAN 1" on your FRITZ!Box.

2. Logging Into Your FRITZ!Box
  • Start by finding the "FRITZ!Box Password" on the underside of your router

  • Label on the back of FRITZ!Box detailing the wifi and log in details
  • On your device, open a web browser and go to http://192.168.178.1 (when connected to your router via WiFi or a Wire)
  • You'll be shown a log in screen with an empty "Password" field, enter the "FRITZ!Box Password" and click "Log In"

  • FRITZ!Box login page | Zen internet

Note: You can also find these steps on our "How To" Video on YouTube.

3. Internet Settings

Now you're logged in, select the following menu options:

  • "Internet" on the left-hand side of the page

    FRITZ!Box Internet menu | Zen internet
  • "Account Information" within this

    FRITZ!Box account information page | Zen internet
4. Checking Account Information
  • Ensure your "Internet Service Provider" is set to "Zen Internet"

    FRITZ!Box enter Internet Service Provider | Zen internet
  • Your "Username" and "Password" should already be entered

    FRITZ!Box enter username ad password | Zen internet


Note: If these details are missing, please find them by logging into the Customer Portal.

5. Changing Connection Settings
  • Click "Change Connection Settings"

    FRITZ!Box Connection Settings menu | Zen internet
  • Ensure "Maintain permanently" is selected

    FRITZ!Box maintain connection setting | Zen internet
  • Select "Via an external modem" as the connection type

    Fritz!Box_AccountInfo ViaExternalModem
  • Enter "1000" for "Upstream" and "Downstream" within "Data Throughput"

    FRITZ!Box set speed | Zen internet
  • Ensure "VLAN Enabled" is unchecked.

    FRITZ!Box interface with the option for VLAN enabled or disabled

  • Click "Apply" to save settings

    Apply Settings | Zen internet
Still Need a Hand?

If the above steps don't get you online, please contact our Technical Support team for further assistance.

Carbon Neutral
Phone | Zen Internet
Zen Internet - Home SalesSales
01706 902573
Phone | Zen Internet
Zen Internet - Customer EnquiriesCustomer Enquiries
01706 902001