When you upgrade from Broadband to Full Fibre, there are a few things you’ll need to adjust with your router setup once the engineer has installed the ONT (Optical Network Terminal).
Start by unplugging your router’s power, then follow the steps below to change how everything’s connected.
Note: Your ONT may already have an Ethernet cable into "Port 1" or "LAN". If this is the case, connect the other end of this to "LAN 1" on your FRITZ!Box.
If the above steps don't get you online, please contact our Technical Support team for further assistance.