1. Logging into your Portal

• Go to the "My Account" section of the Zen website and enter your username or password
  
  
  
  
• Note - If you are not signed up for the portal select the "Sign up today" option

2. Finding the Service Test

• From the Home page go to the "Service Status" tile and select "Test my Service"
  
  

• You can start a service test to check any faults of the service with the "Begin Test" button
  
  

Note: To see previous test results select any of the dates within the "Test History" drop down

3. Running a Service Test

• After selecting "Begin Test" a progress wheel may show for some time, please do not refresh the page during this time
  
  

• When the test results come through, you'll be given your line status and information on what you can do next
  
  

• If you still need help after running the test, we recommend to reboot your router. You can also find links to our Help & Support page or to start a Live Chat with us.