1. Logging into your Portal

• Go to the "My Account" section of the Zen website and enter your username or password
  
  
  
  
• Note - If you are not signed up for the portal select the "Sign up today" option

2. Finding the Service Test

• From the Home page go to the "Service Status" tile and select "Test my Service"
  
  

• You can start a service test by selecting the 'Begin Test' button; this will check for any faults on the service
  
  

Note: Previous line test results are listed under the 'Test History' section lower down the page, with the option to 'View Results'

3. Running a Service Test

• After selecting "Begin Test" a progress wheel may show for some time, please do not refresh the page during this time
  
  

• When the test results come through, you'll be given your line status and information
  
  

• If you still are having issues, we recommend turning your router off for 30 seconds and try re-running the test