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One Touch Switching
Want to know more about the upcoming industry switching process changes? You've come to the right place!
In September 2021, the regulator Ofcom announced its proposal to implement a new industry-wide switching process termed ‘One Touch Switching (OTS)’, outlining a new framework of rules providers must follow during the switching process.
Ofcom's intention with this new framework is to support residential customers in making informed switching decisions when looking to change their fixed voice and broadband service provider in a quicker and easier manner.
The core concept of the OTS process is to have the gaining provider – the customer's new provider – manage the entire switching process with the cooperation of the losing provider (the customer's current provider).
This new framework isn't expected to come into force until 12th September 2024.
How will it work?
Step 1
Contact new provider to request services and provide details.
Step 2
Automatically get important switching information (e.g. early termination charges) from current provider. Get contact details from new provider and consent to switch.
Step 3
New services begin on agreed date and old services cease.
Remember, the above process hasn’t yet been adopted, so if you’re choosing to join Zen from another provider or choosing to change your services from Zen to another provider, refer to our current switching information page for our present-day guide!
