We understand that reaching out to us under such circumstances can be challenging and emotionally taxing. Please accept our heartfelt condolences for your loss. We're here to assist you in navigating the necessary steps with compassion and understanding. Whether you need to transfer the account to another individual or disconnect the service, we're committed to making this process as straightforward and supportive as possible for you during this difficult time.

When you are ready, please have the following information to hand:

The account holder's name
The account holder's address
Copy of the Death Certificate

You can then reach out to us via phone on 01706 902 003 or in writing by emailing creditandbilling@zen.co.uk

Once we've been informed of the passing, Zen Internet will proceed with the appropriate actions, ensuring the necessary steps are taken with care and consideration. Rest assured, if any additional information is needed from you, our team will reach out to provide guidance and support every step of the way.