Ultrafast Full Fibre
29x faster than part fibre broadband
See if full fibre broadband is available in your area:
29x faster than part fibre broadband
99.9% uptime with the UK's most reliable broadband
Guaranteed no price increases for your entire contract
Award-winning UK-based customer service team
Get fast, reliable home broadband over CityFibre's full fibre network, with speeds of up to 2.5 Gbps.
CityFibre's network uses fibre optic cables all the way to your home - known as fibre to the premises (FTTP). That gives you a full fibre connection with fast download and upload speeds, ideal for streaming, gaming, working from home and keeping lots of devices online at once.
CityFibre operates the UK's largest independent full fibre platform, bringing its fibre infrastructure to millions of homes. And when you choose Zen, you get that connection backed by our award-winning service and UK support.
Read about our CityFibre partnership here.

Greg Mesch, CEO, CityFibre with Richard Tang, CEO, Zen on a dig site visit in Rochdale
CityFibre is expanding its full fibre network across the UK, bringing faster and more reliable broadband to more towns and cities. Its fibre rollout means more homes can access full fibre connections without relying on copper telephone lines for the final part of the journey.
Choose Zen over the CityFibre network and you can enjoy smooth streaming, responsive gaming and reliable broadband for working from home - backed by a provider recommended by Which? for six years running.
CityFibre availability varies by address. Use our availability checker to see whether CityFibre broadband is available at your home and which packages you can get.
Looking for business broadband? CityFibre also supports business connections in many areas - simply enter your postcode to explore our business broadband options.
Download and upload speeds of up to 2.5 Gbps
Stream in 4K and download large files without the long wait
Keep more devices connected without slowing everyone down
Which? Recommended Provider for Broadband six years running, and 22-time PC Pro Best Broadband ISP
Full fibre broadband backed by Zen support
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Download and upload speeds of up to 2.5 Gbps
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Stream in 4K and download large files without the long wait
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Keep more devices connected without slowing everyone down
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Which? Recommended Provider for Broadband six years running, and 22-time PC Pro Best Broadband ISP
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Full fibre broadband backed by Zen support
Good broadband isn't just about speed. You need a connection and a provider you can rely on too. That's why it matters that we've been a Which? Recommended Provider for Broadband for six years running.
Make video calls, share files and get on with your working day, even while other people at home are streaming, gaming or browsing.
Make video calls, share files and get on with your working day, even while other people at home are streaming, gaming or browsing.
Fast downloads get you into new games and updates sooner, while low latency helps keep online play responsive.
Stream films, sport and box sets across multiple devices at the same time, without one person's viewing slowing everyone else down.
Stream films, sport and box sets across multiple devices at the same time, without one person's viewing slowing everyone else down.
Check CityFibre availability at your address
We offer a range of CityFibre broadband packages and deals, with different speeds so you can choose the connection that suits your home and how you use the internet.
Visit our CityFibre packages page to see what's available at your address and compare the latest broadband speeds, prices and offers available from Zen.
CityFibre is expanding its full fibre network across the UK, bringing its fibre infrastructure to more towns and cities. CityFibre availability varies by address, so the quickest way to find out what you can get is to use our availability checker.
Enter your postcode to see whether the CityFibre network is available in your area and which Zen broadband packages you can get.
Our CityFibre broadband packages offer a choice of download and upload speeds, so you can choose the right connection for your home. Our fastest CityFibre package offers speeds of up to 2.5 Gbps.
The right speed depends on how you use your home broadband and how many people and devices are online at once. Whether you're working from home, streaming, gaming or simply browsing, you can compare the packages available at your address.
Sustainability matters to us, so we look for partners that share our commitment to reducing their environmental impact. CityFibre has its own environmental targets and is working to reduce the energy and resources used across its network.
To find out more about our own approach to doing right for people and planet, read here.
Part fibre broadband uses fibre optic cables for most of the journey to your home, but the final stretch runs over copper telephone lines. This is often called SoGEA broadband (or formerly, FTTC - fibre to the cabinet).
Full fibre - also known as fibre to the premises or FTTP - uses fibre optic cables all the way to your home. Because it doesn't rely on that final stretch of copper, full fibre connections can support faster broadband speeds and aren't affected by the length of a copper line in the same way.
With CityFibre broadband from Zen, you can get speeds of up to 2.5 Gbps, depending on what's available at your address.
Don’t worry, our friendly and helpful customer service team is on hand to help! You can get in touch with us via email, phone or live chat. Simply visit our contact us page for all the information.
Please don't hesitate to give us a call on 01706 902 573
Switching broadband really needn't be a hassle. All it takes is 10 minutes and we'll do the rest!
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Check availability
Use our postcode checker to make the move and find out what’s out there for you.
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Choose the one for you
Once you’ve found what you’re looking for, you can easily place your order.
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You’re moving on
Leave those troubles behind.
All sorted.
We continue to focus on our customer experience and listen to what our customers have to say. That's why we're one of the only "green" Trustpilot score broadband providers in the UK and continue to win awards for our service.
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