It's time to cut the cord not the benefits

It's time to upgrade your business voice package

You're currently relying on the old copper landline to make and take your business calls.

It's probably no news to you that BT Group plan on retiring the PSTN (Public Switched Telephone Network) or “landlines” as they are more commonly known, and this will affect how your business makes and takes calls. You'll need to upgrade to a voice package known as all-IP, which delivers your voice calls over your internet connection rather than the traditional landline.

Don't let your business landline go missing...

From December 2025 as part of the PSTN switch off, the BT group can serve businesses just 90 days notice before ceasing their current landline service. Could you prepare your business in just 90 days? Planning your move to a switch off ready voice package like CloudComms means you can keep that known and trusted number, and take advantage of our CloudComms rewards...

Your voice upgrade reward...

...on new CloudComms licences*

Call 01706 902670 by 30th June 2025 to claim your reward!

Our recommended upgrade packages

Based on your current call usage, we’ve put together the recommended packages below for you to choose from.

With CloudComms, you pay per user, so each person who needs to make and receive calls will require a licence. The good news? You can mix and match packages—if one user needs a Premium licence, you only pay for that level for them, while other users can have more basic packages based on their needs. That way, you only pay for what you actually use.
Need to scale up? You can add additional user licences at any time.

Claim 2 months FREE*

prices ex. VAT
(36 month contract)

Call waiting, hold, transfer
FREE internal calls
Personal and group directory
Fraud protection
Basic Call logs
FREE handset (Yealink T31G)

Claim 2 months FREE*

prices ex. VAT
(36 month contract)

Includes all the essentials features PLUS

200 Minute Bundle
WebEx App (Mobile & Desktop)

Voicemail

Do not disturb

FREE handset (Yealink T31G)

Claim 2 months FREE*

prices ex. VAT
(36 month contract)

Includes all the professional features PLUS

Upgraded minute bundle - 2000 Minutes
Advanced personal routing options
Option to have multiple devices
FREE handset (Yealink T33G)

Prefer to go handset-free?

If you don’t need a desk phone, our CloudComms Basic and CloudComms Solo packages offer key features without the extra hardware—perfect for flexible working. Affordable plans starting at £5.99 (ex VAT), view our basic packages here.

Upgrade to CloudComms before 30th June to receive 2 months free per license taken*

Call 01706 902670

The power of a fixed business number...

**During December Zen commissioned a third party survey of consumers to gain an understanding of the importance of a landline in terms of making and receiving calls and also their thoughts on how a landline impacts there perception of a business.

Cut the cord... not the benefits!

The good news is that the landline isn’t disappearing—it’s evolving. Saying goodbye to traditional landlines opens the door to a range of new benefits that modern voice solutions like CloudComms can offer.

What's the difference between the traditional landline and CloudComms?

Unlike traditional landlines that rely on physical phone lines, CloudComms routes calls over the internet, allowing you to make and receive calls from any internet-connected device, such as a computer, smartphone, or VoIP-enabled desk phone. This gives businesses greater flexibility, improved call quality, and access to advanced features that keep teams connected—whether in the office or on the go.

Take your business with you. Wherever. Whenever.

Take all the business benefits of that fixed line with you, whilst you're on the go! The Webex app means you can take your fixed line calls on your mobile and manage hybrid working with ease! All the reputational and brand benefits of that known and trusted number, none of the traditional landline headaches. As long as you've got an internet connection you can make or take that call from your fixed business number!

Stay Connected, no matter what – power cut? Office closure? No problem.

CloudComms makes it easy to reroute calls instantly, enabling home working or diverting calls to another office so your business never misses a call.

Scalability

Grow without limits — easily add users as your business evolves. Flexible call handling to manage high call volumes and seasonal peaks.

Take your known and trusted number with you.

Your business telephone number is often synonymous with your business, upgrading to an all-IP voice solution like CloudComms doesn't mean changing your known and trusted number. Your business number can be ported across for a one-off fee of just £15 (ex VAT).

More than just calls

More than just calls – CloudComms includes features like voicemail-to-email, call forwarding, video conferencing, and team messaging, helping you stay connected and collaborate more effectively.

Upgrade

How CloudComms works in 3 simple steps...

What's the difference between the traditional landline and CloudComms?

Get your digital landline number

Just like a traditional landline, your CloudComms number comes with a geographical area code followed by your unique 6-digit number. You can:

Pick any area code - even if you're not based there.
Port your existing number over (one off fee of £15 ex VAT).

Choose the right licences for your team

Not every team member uses the phone the same way. With CloudComms, you can mix and match licences to suit your needs:

Need to make a lot of outbound calls? Choose a full-feature license.
Only need to answer incoming calls? Opt for a lower-tier license.
Scale up or down as your business grows!

Start making and taking calls!

You’ll need a way to use your CloudComms number – and we’ve got options:

Desk phone: Use a CloudComms-enabled Yealink phone (included free in selected licenses)
Softphone: Turn your computer into a phone with the Webex desktop app.
Mobile app: Stay connected with Webex where ever you go with Webex on your mobile - perfect businesses that aren't office based or for remote teams.

Upgrade - 01706 902670

Talk to a business voice expert

Chosen your perfect voice upgrade, or have some questions you want to run past our experts first?

Complete the form below to request a call back or call us on 01706 902670.

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Any specific questions or information you'd like to provide us with can be added here

Got questions? We've got answers.

Wondering how CloudComms works? What's involved in upgrading? Here's are most frequently asked questions...

Why do I need to upgrade my voice service?

Your business currently relies on the PSTN (Public Switched Telephone Network) to make and receive calls, but this system is being retired. From December 2025, Openreach can issue just 90 days' notice before discontinuing your landline service.

To stay connected, you'll need to switch to a voice service that runs over your internet connection—like CloudComms. This ensures your business can continue making and receiving calls seamlessly, with added flexibility and modern features that go beyond a traditional landline. Upgrading now helps you avoid last-minute disruption and future-proofs your communications.

Do I need to upgrade my broadband service in order to upgrade to CloudComms?

If you're using an older broadband technology like ADSL or FTTC (Fibre to the Cabinet), then yes, an upgrade is required. These services rely on the PSTN, which is being switched off. To continue using voice services, you'll need to upgrade to:

✔ SoGEA (Single Order Generic Ethernet Access) - Broadband without the need for a landline.

✔ Full Fibre (FTTP) - Delivers ultra-fast speeds with fibre optics directly to your premises.

✔ Leased Line - A dedicated, high-performance connection ideal for businesses.

If you're unsure about your broadband, we can help you check your options.

Can I use CloudComms with my existing phones?

In many cases, yes - you can use an adapter to connect CloudComms to your current handset or phone system. However, we don't usually recommend this because it limits access to key CloudComms features like call logs, call transfers, and call waiting.

For the best experience, we recommend using Webex or one of our Yealink handsets, designed to take full advantage of CloudComms.

What is Webex?

Webex is a powerful app for desktop and mobile, allowing you to make and receive calls from your business number—without needing a separate phone.

✔ Answer and make calls from anywhere

✔ Keep your business number on the move

✔ Enjoy advanced features like voicemail-to-email and team messaging

How do I make and take calls via webex?

Making calls with Webex is simple:

1️⃣ Log into the Webex app on your desktop or mobile.

2️⃣ Dial the number you want to call, just like you would on a desk phone.

3️⃣ Use business-grade features like call transfers, conferencing, and voicemail. It’s a flexible way to stay connected, whether in the office, at home, or on the go.

What's the difference between the Yealink T31G and Yealink T33G handsets?

Both the Yealink T31G and Yealink T33G are high-quality CloudComms-compatible VoIP (Voice over IP) phones, but they have some key differences:

Feature	Yealink T31G	Yealink T33G
Display	2.3" monochrome LCD	2.4" color LCD
Lines/Accounts	2 SIP accounts	4 SIP accounts
Call Handling	Basic call management	Enhanced call features
Audio Quality	HD voice	HD voice + Opus codec for better clarity
Power over Ethernet (PoE)	Yes	Yes
Ideal For	Smaller teams or individual users	Businesses needing multiple lines and advanced features

✔ T31G – Comes as part of our Essentials and Professional licenses listed above on the page. It's perfect for smaller businesses or light phone users -
✔ T33G – Is the phone supplied with our Premium license listed higher up the page. Better for teams managing multiple lines or needing a color display and enhanced call handling.

Need help deciding? Let us know your business needs!

What happens if I have a power outage?

Since CloudComms runs over your broadband connection, a power outage could impact calls—but we've got solutions:

✔ Webex App: If your office loses power, simply switch to making and receiving calls on your mobile using Webex.

✔ Battery Backup: Keep your router powered during outages with a battery backup device, allowing your CloudComms service to continue running for several hours. These options help ensure your business stays connected, no matter what.

Can I keep my existing landline number with CloudComms?

Absolutely! Your landline number is often key to your business identity, so we make it easy to keep.

✔ Port your existing number to CloudComms for a one-off cost of £15 (ex VAT)

✔ Even if your number is with another provider, we can transfer it over

✔ Maintain consistency for your customers while upgrading to a modern phone system

Terms and conditions

Here's all the legal terms and conditions you need to know about the 2 months free offer.

*2 months free terms and conditions

1. Offer Eligibility

This offer is available to existing customers who:

a) Take out a CloudComms Solo or CloudComms Basic package, subject to a 12-month contract.

b) Take out a higher-tier CloudComms product (beyond CloudComms Solo or Basic), subject to a 36-month contract.

2. Free Months and Bill Credit

Eligible customers will receive 2 months free rental in the form of a bill credit applied to their account .
The bill credit may take up to 3 billing cycles to be applied.
Customers who cancel the service before the credit is applied will forfeit the offer.
You are subject to your selected licence contracted term, and as such if you cancel within the contracted period you will be subject to an early termination charge as per the CloudComms standard terms.

3. Webex Licence Inclusion

As part of this promotional offer, customers who choose CloudComms Solo Webex (£8.49/month ex VAT) or CloudComms Basic Webex (£5.99/month ex VAT) will receive a bill credit applied to their account to cover the CloudComms Basic Webex or CloudComms Solo Webex package cost for 2 months rental.
These packages include:
- A CloudComms licence (Solo or Basic)

4. Broadband Connection Requirements

To use CloudComms products, customers must have a suitable broadband connection:

SOGEA, FTTP, or Leased Line connections are required to support CloudComms voice services.

Customers with a 'legacy' broadband connection such as ADSL, FTTC or G.Fast may need to upgrade to one of the above connection types to qualify for and use the CloudComms service.

5. Hardware and Licensing Requirements

To use CloudComms, customers must purchase one of the following:

A phone adapter.

A Webex licence (if they wish to take calls via a mobile or desktop application)

A compatible handset purchased via Zen

Webex licenses and handsets are included in some licence types and terms, if included in your licence this will be stated.

6. Number Porting

If a customer wishes to keep their existing phone number, it can be ported to the CloudComms service for a one-off porting fee of £15.00 (ex VAT).

7. Offer Period

This offer is available until 30th June 2025.

The offer may be withdrawn or amended at any time, including being replaced with a better offer.

8. General Conditions

This offer is non-transferable and cannot be exchanged for cash or other services.

Standard CloudComms service terms and conditions apply.

Supporting stats**

The research was conducted by Censuswide, among a sample of 2,000 National Representive Consumers aged 16+. The data was collected between 31.12.2024 – 03.01.2025. Censuswide abides by and employs members of the Market Research Society and follows the MRS code of conduct and ESOMAR principles. Censuswide is also a member of the British Polling Council.

The survey found that -

48% trust big businesses more if they have a landline
35% say they wouldn’t trust a small/medium business that only operates with a mobile number
Over 2 in 5 (44%) say their preferred communication method for communicating with businesses is a phone call