Main Content
Legal Policies
0845 058 9000
Here you will find the current versions of the Terms and Conditions for our services. In some cases we offer you the choice of viewing in standard HTML or PDF. To view or download the PDF versions of our Terms and Conditions you will require Adobe Reader.
| General Terms and Conditions |
| General Terms and Conditions of Supply |
HTML |
PDF:103KB |
| Acceptable Use Policy (AUP) |
HTML |
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| Privacy Policy |
HTML |
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| Complaints Procedure |
HTML |
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| Code of Practice |
HTML |
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| Cancellation Process |
HTML |
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| Specific Terms and Conditions |
| Broadband Specific Terms and Conditions |
HTML |
PDF: 83KB |
| Leased Lines Specific Terms and Conditions |
HTML |
PDF: 82KB |
| Colocation Specific Terms and Conditions |
HTML |
PDF:105KB |
| Online Data Backup Specific Terms and Conditions |
HTML |
PDF: 61KB |
| Firewall and Managed Security Specific Terms and Conditions |
HTML |
PDF: 77KB |
| Zen Broadband Voice Terms and Conditions |
HTML |
PDF: 80KB |
| Zen Wholesale Voice Specific Terms and Conditions |
HTML |
PDF: 76KB |
| Domain Names Specific Terms and Conditions |
HTML |
PDF: 65KB |
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| Service Level Agreements (SLAs) |
| Hardware Management Definition and Service Level Agreement |
HTML |
PDF: 63KB |
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| Zen Web Sites |
| Privacy and Electronic Communications (EC Directive) Regulations 2003 |
HTML |
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| Competitions |
| Credit Card Conversion to Direct Debit Competition Terms and Conditions |
HTML |
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