Check existing contract.
If you've completed the minimum term, you can switch at any point.
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How to switch
With our award winning customer service we will make the switching process as easy as possible for you. We aim to complete your switch in two weeks in a way that means you won’t lose connectivity during the transition.
Just follow three simple steps to move to Zen.
Wondering what to go for?
We have two ways for you to decide what package is best for you. ‘Help me choose’ will recommend what package best suits your requirements while ‘let me choose’ will show up everything we can deliver in your area.
Alternatively, if you prefer to speak to someone, our friendly and helpful sales team is available Monday through Saturday 9am to 5pm. Call them on 01706 902573.
Switch to Zen today
Still deciding?
Don’t just take our word for it – our customers love us. We are a multi-time Which? recommended broadband provider and have won PC Pro’s Best Broadband Provider for 16 consecutive years. Not to mention our latest haul of Broadband Genie awards.
Step 1
Step 1
Step 2
Step 2
Select your package.
Select an available package and place your order.
Step 3
Step 3
Switch to Zen.
In most cases, we'll contact your old provider (see our FAQs for more detail) and start putting your order in place.
This process is very similar for broadband and phone. Just order a phone line from Zen and we'll notify your existing
supplier and switch your line over in the easiest, most convenient way. If you don't have an existing line we can easily install one for you. Our friendly team will be happy to help.
What the press has to say about Zen
Which? March 2020
“Once again Zen Internet was the best provider overall – by some distance. Every Zen customer we surveyed told us they were satisfied with their service and it was the only provider to earn five stars for value for money and the reliability of its connections.”
Ideal Home (April 2020)
The UK’s best broadband provider revealed – and it’s a brand you’ve probably never heard of!
You need to get this broadband provider on your radar, pronto!
Express (April 2020)
Well, the leader of the broadband pack might surprise you as beating all of its rivals is Zen Internet who scored top marks across all areas…Its broadband offers fast speeds (both download and upload), great customer satisfaction and the best overall reliability.
Superb technical support
Such splendid technical support from Zen. Always courteous, friendly, professional and extremely effective. I can't praise them highly enough for the help given to a not tech savvy person like me. Many thanks.
Caroline
Great, reliable service
The comparison between Zen for consistent reliability and my former ISP leaves me with no doubt that I did the right thing by transferring my account to Zen recently. I have no complaints but a great deal of satisfaction so far! Thanks to you, and to Whic
Roger
Good service
Having used Zen for 20 years in different parts of England I have been extremely pleased with the service I received. Being a technophobe I found the staff helpful and able to give clear instructions without making me feel incompetent. I can’t rate them h
J Whitaker
Returned to Zen
I've been a Zen customer multiple times in the last 13 years, but everytime I've switched - because I've been lured away by competitors offers - I've found myself returning. The competition just don't do it as well. I get low pings, quality support and th
Kevin
Best in UK
I moved to Zen, in 2014, after having a bad experience with my old provider and it's the best decision I ever made! Zen is without doubt the best internet provider, bar none! The speeds, price, customer service, and reliability of the connection are amazi
Owen
Top marks - as usual!
I've been with Zen for many years. most of the time you can forget about your broadband but when you do need some help or support they are there with truly excellent customer service. How many companies can you say that about these days? They really do se
Phil
Superb technical support
Such splendid technical support from Zen. Always courteous, friendly, professional and extremely effective. I can't praise them highly enough for the help given to a not tech savvy person like me. Many thanks.
Caroline
Great, reliable service
The comparison between Zen for consistent reliability and my former ISP leaves me with no doubt that I did the right thing by transferring my account to Zen recently. I have no complaints but a great deal of satisfaction so far! Thanks to you, and to Whic
Roger
Good service
Having used Zen for 20 years in different parts of England I have been extremely pleased with the service I received. Being a technophobe I found the staff helpful and able to give clear instructions without making me feel incompetent. I can’t rate them h
J Whitaker
Returned to Zen
I've been a Zen customer multiple times in the last 13 years, but everytime I've switched - because I've been lured away by competitors offers - I've found myself returning. The competition just don't do it as well. I get low pings, quality support and th
Kevin
Best in UK
I moved to Zen, in 2014, after having a bad experience with my old provider and it's the best decision I ever made! Zen is without doubt the best internet provider, bar none! The speeds, price, customer service, and reliability of the connection are amazi
Owen
Top marks - as usual!
I've been with Zen for many years. most of the time you can forget about your broadband but when you do need some help or support they are there with truly excellent customer service. How many companies can you say that about these days? They really do se
Phil
Superb technical support
Such splendid technical support from Zen. Always courteous, friendly, professional and extremely effective. I can't praise them highly enough for the help given to a not tech savvy person like me. Many thanks.
Caroline
Great, reliable service
The comparison between Zen for consistent reliability and my former ISP leaves me with no doubt that I did the right thing by transferring my account to Zen recently. I have no complaints but a great deal of satisfaction so far! Thanks to you, and to Whic
Roger
Good service
Having used Zen for 20 years in different parts of England I have been extremely pleased with the service I received. Being a technophobe I found the staff helpful and able to give clear instructions without making me feel incompetent. I can’t rate them h
J Whitaker
Returned to Zen
I've been a Zen customer multiple times in the last 13 years, but everytime I've switched - because I've been lured away by competitors offers - I've found myself returning. The competition just don't do it as well. I get low pings, quality support and th
Kevin
Best in UK
I moved to Zen, in 2014, after having a bad experience with my old provider and it's the best decision I ever made! Zen is without doubt the best internet provider, bar none! The speeds, price, customer service, and reliability of the connection are amazi
Owen
Top marks - as usual!
I've been with Zen for many years. most of the time you can forget about your broadband but when you do need some help or support they are there with truly excellent customer service. How many companies can you say that about these days? They really do se
Phil
Switch to Zen today
How do I switch?
All you need to do is select the right deal for you based on speed, sign up, and we'll do the rest. It couldn't be easier! In most cases your broadband service and phone line won't be interrupted, and you won't even need to contact your provider - we'll do all the hard work for you!
You don't need a special code to switch your internet provider. Thanks to changes in industry rules, you can move to Zen more easily and quickly than ever before. All you have to do is place your order with Zen and let us handle the rest.
If you’re switching from a provider that uses the Openreach network (such as BT, TalkTalk, Sky, EE and Plusnet), and you are switching a like for like technology, then we’ll take care of everything for you. We let your old provider know that you want to cancel their service and start a new service with Zen.
In some cases, for example if you are upgrading to FTTP or having a new line installed, we would not automatically contact your current provider and you would need to contact them to let them know you are leaving.
Your broadband and phone could both be switched over in as little as two weeks from the date of your order.
We’ll also transfer your existing phone number to Zen, so no need to change! When
leaving your current service provider, you may need to check your contract to confirm if any final fees need to be paid.
If you currently have cable via Virgin Media or similar, once your Zen order is placed, you will need to call your current provider to let them know that you are switching over, so that they can cancel your services. Keep your cable service connected until your broadband service is activated.
If you’re switching from a provider that uses the Openreach network (such as BT, TalkTalk, Sky, EE and Plusnet), and you are switching a like for like technology, you don’t need to do anything. It’s easier to move an active broadband connection over to Zen, so if you cancel your broadband account with your current provider your move could be delayed.
In some cases, for example if you are upgrading to FTTP or having a new line installed, we would not automatically contact your current provider and you would need to contact them to let them know you are leaving.
If you currently have cable via Virgin Media or similar, once your Zen order is placed, you will need to call your current provider to let them know that you are switching over, so that they can cancel your services. Keep your cable service connected until your broadband service is activated.
Once we've confirmed that your service has been switched to us, we recommend that you check that your old provider has cancelled your service.
As soon as your broadband order has been accepted and ongoing payment has been processed we’ll confirm your activation date. If you are switching your service from another provider it could take approximately two weeks to go live.
The process for switching to Zen with Fibre to the Premises (FTTP) is a little more complicated due to the different technology involved, and implementation times may vary. We therefore advise speaking directly with our broadband experts on 01706 902573. They will be able to advise in relation to your specific situation (based on your location and current set up).
Select your home broadband
