Make the move to full fibre...
We’re proud to be the network of choice for CityFibre, providers of the UK’s largest independent Full Fibre platform, as we deliver unrivalled Full Fibre broadband to millions of homes and areas across the UK. Our symmetrical broadband packages are among the fastest available, providing up to 900Mbps of bandwidth to ensure rapid download and upload speeds. Harnessing the maximum potential of every home’s digital devices, CityFibre coverage can transform hybrid working and home entertainment - enabling seamless connection and internet capabilities.
This already thriving partnership has accelerated our ongoing mission to provide crucial improved services and competitive pricing, enabling us to play our part in helping to support our UK consumers at what is a truly pivotal time.
Find out more about CityFibre and the partnership with Zen here.
As the UK’s only Which? Recommend Provider for Broadband, we want all our valued customers to benefit from the Zen CityFibre service. That’s why we’re working hard in partnership with CityFibre broadband to roll out plans and carry out installation to all homes across the CityFibre footprint. When it comes to accelerating the entirety of the UK’s internet speed, we’re determined to go above and beyond in delivery.
So, whether you’re based in Bradford, Glasgow or Milton Keynes, you can expect to experience the transformative residential benefits in the very near future. For now, simply check your postcode using our postcode checker to see if your area has current access to our service.
Welcome to the granite city. Rock solid broadband from CityFibre is coming to Aberdeen.
A home of industry and culture, Middlesbrough will now be famous for CityFibre broadband too.
Home of Brian Clough and Robin Hood, CityFibre is shooting its way to Nottingham.
Home of the UK’s second largest airport, now CityFibre is flying into Crawley too!
Achieve speeds x12 times the UK average
Download a movie in minutes vs. hours
Supports use of multiple devices at once
The UK's only Which? recommended provider for broadband
A choice of speeds up to 900Mbps
Achieve speeds x12 times the UK average
Download a movie in minutes vs. hours
Supports use of multiple devices at once
The UK's only Which? recommended provider for broadband
A choice of speeds up to 900Mbps
We're proud to say once again that we're the only Which? Recommended Provider for Broadband, something that we've been able to say many times over the years.
No more homeworking headaches. While the rest of the family's doing their online thing, you'll have plenty of bandwidth for video calls and file sharing.
No more homeworking headaches. While the rest of the family's doing their online thing, you'll have plenty of bandwidth for video calls and file sharing.
Rapid downloads mean less time waiting, more time for gaming. And with low latency and rock-solid reliability your connection won't be an excuse for failure!
Keep family harmony. Whatever you're streaming, from movies to sport or the latest box sets, do it all at once in gloriously high quality!
Keep family harmony. Whatever you're streaming, from movies to sport or the latest box sets, do it all at once in gloriously high quality!
Make the move today...
For our customers wanting to make the switch to Full Fibre broadband through our partnership with CityFibre, we’ve created a range of CityFibre broadband deals.
Zen and CityFibre offer a range of full fibre broadband packages to suit your needs and buget.We’ve tailored each package to match different specifications based on your average usage and the length of time you’d want to initially sign up for. Explore all of our CityFibre packages.
Explore all of our CityFibre packages.
CityFibre is expanding its full fibre network across the UK. In 2021, the CityFibre network was installed and launched in 29 different locations, but is now available in many more towns and cities throughout the country. Having CityFibre in your area means you can enjoy faster and more reliable fibre broadband.
Enter your details in the postcode checker to see whether it’s already available where you are, or if it’s on the way.
CityFibre offers you some of the fastest and most consistent speeds in the UK, thanks to its full fibre connection that runs directly to your home or business.
The Zen packages we’ve created in partnership with CityFibre offer you a variety of speeds based on what your exact needs are. Our top full fibre package offers you download speeds of 900mbps with an average upload speed of 100mbps. Whether you’re working from home, streaming movies, gaming online, or browsing the web, CityFibre has a speed that suits you.
Check here to see what's on offer.
Absolutely. As a certified B-Corp, being active in ensuring that the environment is at the forefront of everything we do is crucial to our organisation. We are consciously selective in who we choose to partner with – looking for those who share the same synergy for working towards a more sustainable future. CityFibre does exactly that. With modern networks built with purpose, it has the ability to make carbon neutral movements thanks to its latest power efficient technology – which performs to optimise its full lifecycle and reduce waste.
To find out more about our B-Corp initiatives here at Zen, read here.
Fake fibre broadband is a misleading terms that refers to broadband services that use copper cables for part of the connection. Compared to ordinary copper lines, Full Fibre provides a more durable and stable connection, and Full Fibre is the only fully fibre-optic internet service available. Other 'Fibre' products continue to use copper cables to supply part of the connection. This essentially means that the signal strength can soon decrease, as the longer the wire has travel to reach the home or business, the slower the internet speed. Full Fibre provides far better reliability and broadband speeds of up to 900Mbps, making it ideal for all types of internet use. In fact, with Zen's Full Fibre 900, a 4GB HD movie can be downloaded in 38 seconds, and a 60GB game in under 10 minutes.
Don’t worry, our friendly and helpful customer service team is on hand to help! You can get in touch with us via email, phone or live chat. Simply visit our contact us page for all the information.
Please don't hesitate to give us a call on 01706 902 573
Don't forget we have a fantastic Refer a Friend scheme too and a new exclusive offer for you to enjoy! For a limited time only, every time you successfully refer a friend, family member, neighbour, anyone for that matter to Zen you'll receive a £25 voucher of your choice from a wide range of retailers. But it doesn't stop there, because every new friend who signs up to Zen through your unique link will get a £25 voucher too. It's a win-win!
Invite your friends and start referring here.
Move on to better broadband...
Switching broadband really needn't be a hassle. All it takes is 10 minutes and we'll do the rest!
Check availability
Use our postcode checker to make the move and find out what’s out there for you.
Choose the one for you
Once you’ve found what you’re looking for, you can easily place your order.
You’re moving on
Leave those troubles behind.
All sorted.
We continue to focus on our customer experience and listen to what our customers have to say. That's why we're one of the only "green" Trustpilot score broadband providers in the UK and continue to win awards for our service.
The new Ofcom voluntary auto compensation scheme went live on April 1 2019, and we’ve signed up to it. If you’re a residential or small business landline or broadband customer, you’ll be eligible to receive automatic compensation when our service to you falls short of expected standards.
You don’t need to do anything to qualify for auto compensation.
We think it’s a faster, fairer and more efficient way to compensate customers when something goes wrong, and because it’s automatic you don’t need to make a claim or sign up to anything.
You'll be entitled to automatic compensation if any of the following happen:
1) Delayed provision
If you’re promised that a new service will go live on a particular date and it doesn’t, you’ll receive £5.83 per day (including the missed start date) until the service starts. You won’t receive compensation for the day the service starts.
So, for example, if your new service is due to go live on a Tuesday but is delayed until Friday, you’d get £17.49.
If provision is delayed because you miss your appointment, the compensation calculation will be paused, and will only resume if activation is not completed at the next engineer visit.
You won't receive compensation if you don't accept the earliest reappointment date (where applicable).
2) Delayed repair
If your service stops working (total loss of service) and isn’t fixed within two working days of reporting the fault, you’ll automatically receive £9.33 per day for each day until the fault is repaired. You won’t receive compensation for the day the fault is fixed.
So, for example, if you report a fault on a Monday, we’ll have until 23.59 on Wednesday to get it fixed. If we don’t, you’ll receive compensation for every full day after that until the fault is fixed. If you report the fault on a Friday, we’ll have until 23.59 on Tuesday.
You won't receive compensation if:
If an engineer doesn’t turn up for a scheduled appointment, or the appointment is cancelled with less than 24 hours’ notice, you’ll receive £29.15 compensation.
You won't receive compensation if you receive more than 24-hours' notice of a change or cancellation of appointment, or if you miss the appointment.
If you’re eligible to receive compensation (based on any of the above scenarios), it will be automatically credited to your next bill after the missed appointment, activation date or fix.
We will always credit your compensation to you as quickly as possible. However, we understand that you may wish to query the amount you have (or haven’t) received.
After this time, please contact us and we will do our best to help you.
For delayed repair or provision, compensation is calculated to the date the fault or provision is completed. For missed appointments, you will receive £29.15 in each instance.
Additionally, for delayed repairs, if we are unable to fix your service after 30 days you will be entitled to leave Zen with no termination charges.
In the event that you cancel your order or service prior to completion or repair, you may still be eligible to receive compensation.
