Before contacting Zen Technical Support we recommend searching the Support Web site Knowledge Base here for assistance with your query. If you are unable to find a Knowledge Base article that answers your question please contact us by e-mail, using the form below, or telephone.
We recommend customers call with urgent faults - e-mail responses may at times be subject to delays. To e-mail Technical Support complete the form below. Only fields marked with a * are essential. Please ensure you include your Zen username or order number in the field marked "Enquiry Details".
If you need to call Technical Support the number is 0845 058 9009. Technical Support are available between 8am and 8pm, Monday to Friday, and 9am and 5pm on Saturdays and Sundays.
We are closed on Bank Holidays.
Technical Support will also be closed on Sunday, December 9. and will close at 5pm on December 24 and December 31.
If your query does not relate to a Technical issue please use these contact details.
Note: Technical Support does not operate a call back process, so this form should not be used to request a call. If you need to speak to Technical Support please call us on the number above.