If your query does not relate to a technical issue please use these contact details.
Before contacting Zen Technical Support we recommend viewing the troubleshooting guides on the Support site which will help you resolve most common issues without needing to contact us:
Or select the product area from the menu on the left-hand side. You should also check for current outages or maintenance which may affect your service on the following pages:
If you need to telephone Technical Support the number is 0845 058 9009 or 01706 902 009. Technical Support are available between 8am - 8pm weekdays, and 9am - 5pm weekends. We are closed on Bank and Public Holidays.
You may see the current call queue for Technical Support and Customer Services here:
Technical Support LiveChat:
You may also contact Technical Support using the 'LiveChat' service on the right-hand-side of this page. The service is available from 10am to 4pm, Monday to Friday (excluding Bank and Public Holidays).
Technical Support enquiry form:
Contact Technical Support by completing the form below. You will be prompted for information based on the Product Area selected.