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Contact Us

If your query does not relate to a technical issue please use these contact details.

Need help?

There are a number of options you can choose to find the help you need:

  1. Check our Help & Support site for "how to" guides and troubleshooting advice.

  2. Search the Knowledge Base for an answer to your question

  3. Ask a question in our Support Forum and get answers from other Zen customers.

  4. Use the LiveChat link on the right - open from 10am to 4pm, Monday to Friday (excluding Bank and Public Holidays)

  5. Contact us using the enquiry form at the bottom of this page or email support@zen.co.uk

  6. Call Technical Support on 01706 902 009 between 8am - 8pm weekdays and 9am - 5pm  weekends (excluding Bank and Public Holidays).  You can check the call queue before you call to help you pick the best time to get in touch.

Is there a service outage?

Before getting in touch check for current outages or maintenance, which may be affecting your service, on the following pages:

Lost a username or password?

This page provides help on where to find username and password details, or how to reset them if you need to

Technical Support enquiry form:

Contact Technical Support by completing the form below - responses are typically within 24 hours.  For complex matters, or issues requiring a more prompt response, we recommend calling or using LiveChat. 

You will be prompted for information based on the Product Area selected.


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