Before contacting Zen Technical Support we recommend viewing the troubleshooting guides on the Support sitewhich will help you resolve most common issues without needing to contact us:
Or select the product area from the menu on the left-hand side. You should also check for current outages or maintenance which may affect your service on the following pages:
If you need to telephone Technical Support the number is 0845 058 9009 or 01706 902 009. Technical Support are available between 8am and 8pm, Monday to Friday, and 9am and 5pm on Saturdays and Sundays. You may see the current call queue for Technical Support and Customer Services here:
We are closed on Bank and Public Holidays.
If your query does not relate to a technical issue please use these contact details.
Email Zen Technical Support:
Contact Zen Technical Support by e-mail using the form below.