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Support Site Map

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Knowledge Base - Zen Internet's database of knowledge
Service Alerts - an overview of the current status of all services offered by Zen Internet.
Forum - Zen Internet community support forums

Beginners Guide - an overview of general rules for setup to give you as trouble-free a service as possible
Ethernet Modem/Routers - a guide to setting up your router/modem
USB Modems - a guide to your USB modem
Returns Procedure - the procedure for returning hardware
Apple Mac Support - award winning support for Mac users
Live Support - enlist the direct assistance of our Technical Support and Customer Service staff, from wherever you are!

Dial Up Beginners Guide - a guide to Zen Internet's award winning Dial up services

E-mail Beginners Guide - a guide to getting started with your Zen Internet E-mail account

Hosting Beginners Guide - Zen offer a number of different Hosting packages with facilities to meet a variety of different Hosting requirements
Domain Hosting - an overview of the Domain hosting package, what it is, what we provide with it, and what it supports
HELM Windows Web Hosting - an overview of the Shared Windows hosting products which may be purchased as a stand-alone product, or in addition to other Zen services
cPanel Linux Web Hosting - This guide provides links to Knowledge Base articles to help you get started with your Zen cPanel Linux Hosting Service
Zen User Web Space - a guide to getting started with Zen Internet's Web Space
Cobalt RaQ Products - an overview of the Shared RaQ products which is a legacy product, now replaced with Zen's cPanel packages
ActiveSpace Products - an overview of Activespace which is a legacy service hosted on Zen’s Windows 2000 based servers
SQL Hosting - Zen Internet's SQL Server hosting package is a legacy service, which was aimed at Web developers and programmers

Wireless Beginners Guide - this section provides an introduction to Wireless networking
Performance - what to expect from your wireless network
Hardware - an overview of the Hardware available for your wireless network
Location - advice on where to locate your wireless hardware to optimize performance
Wireless Security - a guide to protecting your wireless network

Security Beginners Guide - a guide to Internet security from Zen Internet
Single User Security - the perfect guide on security for systems with single users
Multi User Security - the perfect guide on security for systems with multiple users
Security Hints - a page of general hints about protecting your network
Virus Graphs - further information on viruses from Zen Internet

Broadband Usage Checker - Zen Internet's Web service which allows broadband customers to monitor their account usage throughout the month.
Application Screenshots - screen shot by screen shot support for Zen Customers
BT Outage Checker - screen shot by screen shot support for Zen Customers
BT Speed Test - an article which describes how to use the BT Speed Tester Service to determine the approximate speed of an ADSL connection
MTU Tools - a page dedicated to MTU and getting the best out of your broadband
Recursive DNS Checker - an article which describes how to use the BT Speed Tester Service to determine the approximate speed of an ADSL connection
RSS Viewer - information on the Zen RSS widget available to Mac Users