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Support
Knowledge Base
- Zen Internet's database of knowledge
Service Alerts
- an overview of the current status of all services offered by Zen Internet.
Forum
- Zen Internet community support forums
Broadband
Beginners Guide
- an overview of general rules for setup to give you as trouble-free a service as possible
Ethernet Modem/Routers
- a guide to setting up your router/modem
USB Modems
- a guide to your USB modem
Returns Procedure
- the procedure for returning hardware
Apple Mac Support
- award winning support for Mac users
Live Support
- enlist the direct assistance of our Technical Support and Customer Service staff, from wherever you are!
Dial Up
Dial Up Beginners Guide
- a guide to Zen Internet's award winning Dial up services
E-mail
E-mail Beginners Guide
- a guide to getting started with your Zen Internet E-mail account
Hosting
Hosting Beginners Guide
- Zen offer a number of different Hosting packages with facilities to meet a variety of different Hosting requirements
Domain Hosting
- an overview of the Domain hosting package, what it is, what we provide with it, and what it supports
HELM Windows Web Hosting
- an overview of the Shared Windows hosting products which may be purchased as a stand-alone product, or in addition to other Zen services
cPanel Linux Web Hosting
- This guide provides links to Knowledge Base articles to help you get started with your Zen cPanel Linux Hosting Service
Zen User Web Space
- a guide to getting started with Zen Internet's Web Space
Cobalt RaQ Products
- an overview of the Shared RaQ products which is a legacy product, now replaced with Zen's cPanel packages
ActiveSpace Products
- an overview of Activespace which is a legacy service hosted on Zen’s Windows 2000 based servers
SQL Hosting
- Zen Internet's SQL Server hosting package is a legacy service, which was aimed at Web developers and programmers
Wireless
Wireless Beginners Guide
- this section provides an introduction to Wireless networking
Performance
- what to expect from your wireless network
Hardware
- an overview of the Hardware available for your wireless network
Location
- advice on where to locate your wireless hardware to optimize performance
Wireless Security
- a guide to protecting your wireless network
Security
Security Beginners Guide
- a guide to Internet security from Zen Internet
Single User Security
- the perfect guide on security for systems with single users
Multi User Security
- the perfect guide on security for systems with multiple users
Security Hints
- a page of general hints about protecting your network
Virus Graphs
- further information on viruses from Zen Internet
RSS
RSS
- your guide to Zen RSS feeds
Tools
Broadband Usage Checker
- Zen Internet's Web service which allows broadband customers to monitor their account usage throughout the month.
Application Screenshots
- screen shot by screen shot support for Zen Customers
BT Outage Checker
- screen shot by screen shot support for Zen Customers
BT Speed Test
- an article which describes how to use the BT Speed Tester Service to determine the approximate speed of an ADSL connection
MTU Tools
- a page dedicated to MTU and getting the best out of your broadband
Recursive DNS Checker
- an article which describes how to use the BT Speed Tester Service to determine the approximate speed of an ADSL connection
RSS Viewer
- information on the Zen RSS widget available to Mac Users
Quick Reference
Quick Reference
- a non-exhaustive list of servers and their names
Contact Us
Contact Us
- Contact Us
Telephone Statistics
- See current and historical information on queue times for Support and Customer Services
Customer Portal
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Site Search
- search the site using keywords
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Customer Services:
Monday-Friday
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Technical Support:
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