Cookie Policy

23/05/2012

1. 1 PURPOSE OF THIS POLICY
   1. This policy gives the following information about cookies:
      • what they are;
      • which ones are used by Zen Internet;
      • the purposes for which they are used; and
      • how you can manage and/or disable them.
2. 2 WHAT ARE COOKIES?
   1. Cookies are small text files which are placed on your device when you visit a website. They contain information that is transferred to your device's hard drive and help us to improve our site and to deliver a better and more personalised service to you. Cookies enable us to:
      • conduct transactions on our site;
      • estimate our audience size and usage pattern;
      • store information about your preferences, and so allow us to customise our site according to your individual interests;
      • speed up your searches; and
      • recognise you when you return to our site.
3. 3 WHAT COOKIES ARE USED BY ZEN INTERNET AND WHY?
   1. The cookies used on this website have been categorised based on the categories found in the ICC UK Cookie guide. A list of all the cookies used on this website by category is set out below.
      1. 3.1 Category 1 - Strictly Necessary Cookies
         1. These cookies enable services you have specifically asked for.
         2. These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies, services you have asked for, like shopping baskets, cannot be provided.

         3. Cookie Name	Description	Expiry
            ASP.NET_SessionId and ASPSESSIONID[x]	This cookie contains a session ID which is a mechanism for distinguishing different users' visits when multiple users are visiting the website at the same time. It is essential for interactive use of the site. For more information see http://support.microsoft.com/kb/899918	On closing the web browser
            PHPSESSID	This cookie contains a session ID which is a mechanism for distinguishing different users' visits when multiple users are visiting the website at the same time. It is essential for interactive use of the site. For more information see http://php.net/manual/en/features.sessions.php	On closing the web browser
            ZenAnonIdCookie	To order products and services from zen.co.uk cookies need to be enabled. This cookie is used to allow our website to remember the item(s) that you place in your shopping basket before you sign-in or create an account.	24 hours from set/update
            www.zen.co.uk	This cookie is used to allow us to remember that you have signed in to our website. This cookie will expire once you have closed your browser unless you select the option to stay signed-in to the site, in which case the expiry date of this cookie is set to be longer* so that in the future you can automatically sign-in to zen.co.uk.	60 minutes from set/update or *24 hours from set/update
            .CommunityServer	Used to allow us to remember that you have signed in to our forum. This cookie will expire once you have closed your browser, unless you select the option to stay signed-in to the site. If you do so the expiry date of this cookie is set to be longer* so that in the future you can automatically sign-in to forum.zensupport.co.uk.	60 minutes from set/update or *24 hours from set/update
            NavigationUrlCookie	This allows our website to remember which area of the site you were using before you were asked to sign in or create an account.	24 hours from set/update
            uip478	When you sign-in to our website and visit the Customer Portal we set a cookie that stores your username in a way that means it can only be read by our website. This is used in the situation where your session times out so that we know who you were signed in as.	24 hours from set/update

      2. 3.2 Category 2 - Performance Cookies
         1. These cookies collect anonymous information about the pages visited by you.
         2. These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don't collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.
         3. By using our website, you agree that we can place these types of cookies on your device.

         4. Cookie Name	Description	Expiry
            __utma	This cookie is typically written to the browser upon the first visit to our site from that web browser. If the cookie has been deleted by the browser operator, and the browser subsequently visits our site, a new __utma cookie is written with a different unique ID. This cookie is used to determine unique visitors to our site and it is updated with each page view. Additionally, this cookie is provided with a unique ID that Google Analytics uses to ensure both the validity and accessibility of the cookie as an extra security measure.	2 years from set/update
            __utmb	This cookie is used to establish and continue a user session with our site. When a user views a page on our site, the Google Analytics code attempts to update this cookie. If it does not find the cookie, a new one is written and a new session is established. Each time a user visits a different page on our site; this cookie is updated to expire in 30 minutes, thus continuing a single session for as long as user activity continues within 30-minute intervals. This cookie expires when a user pauses on a page on our site for longer than 30 minutes.	30 minutes from set/update
            __utmc	This cookie is no longer used by the tracking code implemented on this site. Historically, this cookie operated in conjunction with the __utmb cookie to determine whether or not to establish a new session for the user. For backwards compatibility purposes with sites still using the urchin.js tracking code, this cookie will continue to be written and will expire when the user exits the browser.	30 minutes from set/update
            __utmv	The __utmv cookie allows us to set custom variables e.g. to gain insight as to which particular PDF files have been downloaded or which button on a page a visitor has clicked.	6 months from set/update
            __utmz	This cookie stores the type of referral used by the visitor to reach our site, whether via a direct method, a referring link, a website search, or a campaign such as an ad or an email link. It is used to calculate search engine traffic, ad campaigns and page navigation within our own site. The cookie is updated with each page view to our site.	6 months from set/update
            AffiliateCode	When you follow links from organisations associated with us we store a code that identifies them so we know who introduced you to us	24 hours from set/update

         5. For more information about Google Analytics, see: http://www.google.com/intl/en/privacypolicy.html
      3. 3.3 Category 3 - Functionality Cookies
         1. These cookies remember choices you make to improve your experience.
         2. These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. These cookies can be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.
         3. By using these functions on our website, you agree that we can place these types of cookies on your device.

         4. Cookie Name	Description	Expiry
            comment_author_email_[x]	When you leave a comment on our blog we save the email address you enter so that we know you have already commented on the item, and can do so easily again in the future. [x] is a variable used to identify a specific user.	1 year from set/update
            comment_author_[x]	When you leave a comment on our blog we save the name you enter so that we know you have already commented on the item, and can do so easily again in the future. [x] is variable used to identify a specific user.	1 year from set/update
            comment_author_url_[x]	When you leave a comment on our blog we save the URL of the website that you enter so that we know you have already commented on the item, and can do so easily again in the future. [x] is variable used to identify a specific user.	1 year from set/update
            CommunityServer-LastVisitUpdated-[x]	Used to remember the date and time you visited the forum so that new threads and posts are highlighted correctly	On leaving the website/closing the web browser
            CommunityServer-UserCookie[x]	Used to store your user preferences for the forum e.g. colour-scheme	1 year from set/update
            CommunityServer-AutoLoginCookie	Used to allow you to automatically sign-in to forum.zensupport.co.uk if you have previously selected this preference.	1 year from
            COOKIE_PHPLIVE_VEMAIL	When you open a LiveChat window we save the email address you enter so that you can do so easily again in the future.	6 months from set/update
            COOKIE_PHPLIVE_VLOGIN	When you open a LiveChat window we save the name you enter so that you can do so easily again in the future.	6 months from set/update
            phpLiveStyle	When you open a LiveChat window we save your preferences e.g. the size of font you prefer, so that you don't have to do so again in the future.	6 months from set/update
            IKB_CurrentURL	This cookie ensures that the Whos On activity information within the InstantKB_WhosOn table is only updated once per page view. This will change as users navigate to each page.	On leaving the website/closing the web browser
            IKB_InstantKBArticlesRead10550	This is used to track which articles visitors have read and ensure new articles are bold and highlighted.	30 days from set/update
            IKB_InstantKBLastVisit	This cookie determines whether the visitor's last visit date should be updated	On leaving the website/closing the web browser
            CookiesAllowed	We set this cookie to work out if your web browser accepts cookies. If your browser accepts cookies then the cookie will contain the word "True". If your browser does not support cookies or you have disabled them then you will not be able to use this site and you will be redirected to an error page.	On closing the web browser

      4. 3.4 Category 4 - Targeting/Advertising Cookies
         1. These cookies collect information about your browsing habits in order to make advertising relevant to you and your interests.
         2. We do not use this type of cookie on our website.
4. 4 RESTRICTING AND BLOCKING COOKIES
   1. If you wish to restrict or block the cookies which are set by our websites, or any other website, you can do this through your browser settings. The Help function within your browser should tell you how.
   2. Alternatively, visit www.aboutcookies.org which contains comprehensive information on how to restrict or block the cookies on a wide variety of browsers. This site provides details on how to delete cookies from your computer as well as more general information about cookies.
   3. For information on how to do this on the browser of your mobile phone you will need to refer to your handset manual.
   4. To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.
   5. Please be aware that restricting cookies may impact on the functionality of our website.
5. 5 OTHER USEFUL INFORMATION
   1. To obtain further information on the ICC (UK) UK cookie guide, visit http://www.international-chamber.co.uk/our-expertise/digitaleconomy
6. 6 CHANGES TO OUR COOKIE POLICY
   1. Any changes we may make to our cookie policy in the future will be posted on this page. This policy was last updated on 16 May 2012.
7. 7 CONTACT
   1. Questions, comments and requests regarding this cookie policy should be addressed to our Data Protection Compliance Manager at Zen Internet Limited, Sandbrook Park, Sandbrook Way, Rochdale OL11 1RY or at dataprotection@zeninternet.co.uk.

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