What is changing?
We have inserted a new Clause 12 into the Terms and Conditions. The new clause is as follows:
- 12 REGRADES
- 12.1 This section only applies to Colocation Services which are being provided at DC2, Sandbrook Park.
- 12.2 Within the Minimum Service Period, Dedicated Rack customers can upgrade to other dedicated rack products that have a higher power allocation. The upgraded product would then become the minimum specification commitment for the remainder of the Minimum Service Period and billing would be pro-rata from the regrade date.
- 12.3 Within the Minimum Service Period, Dedicated Rack customers cannot downgrade to other dedicated rack products that have a lower power allocation.
- 12.4 Once the Minimum Service Period has expired, Dedicated Rack customers can:
- a) downgrade to other dedicated rack products that have a lower power allocation than their current Dedicated Rack, but only if their last metered power utilisation is less than or equal to the new products’ allocation; or
- b) downgrade to other dedicated rack products that have a lower bandwidth allocation than their current Dedicated Rack, but only if their last metered bandwidth or transfer utilisation is less than or equal to the new products’ allocation.
- 12.5 Within the Minimum Service Period, Shared Rack 1u colocation customers can upgrade to the 2u colocation product and billing would be pro-rata from the regrade date.
- 12.6 Once the Minimum Service Period has expired, 2u colocation customers can downgrade to the 1u colocation product as long as they:
- a) are using less bandwidth than the 1u product allows;
- b) are using less power than the 1u product allows; and
- c) have disconnected 1 of the two allocated sockets.
- 12.7 1u and 2u colocation customers can buy additional blocks of capacity at a rate of £50 per month per block. A block of capacity is calculated on the basis of 1u + 0.5 amp + 1 socket on 1 power feed. This additional capacity can be added at any time; and can be removed/reduced at any time down to the minimum that the 1u or 2u product provides.
- 12.8 Any colocation customer who is on a fixed rate bandwidth profile can at any time:
- a) upgrade to a higher speed;
- b) regrade to the products’ equivalent data transferred allocation; or
- c) upgrade to a higher than equivalent allocation. In all cases the customer will be billed at the new rate from the date the re-grade has been completed.
- 12.9 Any colocation customer who is on a data transfer allocation can at any time:
- a) upgrade to a higher allocation;
- b) regrade to the products equivalent fixed rate; or
- c) upgrade to a higher than equivalent fixed rate. In all cases the customer will be billed at the new rate from the date the re-grade has completed.
- 12.10 Any Dedicated Rack colocation customer can upgrade their power allocation at any time. Billing will pro-rata to the point at which they are upgraded.
We have also made minor amendments to clauses 8.2 and 8.9 (a).
Why have we made these changes?
This change only applies to colocation services which are being provided at our new data centre at Sandbrook Park (“DC2”) and it sets out specific terms which will apply where a customer wishes to re-grade their service.
When will the change take effect?
This change will take effect:
- immediately for orders placed on or after the date this notice is issued; and
- for existing customers, 30 days after this notice is issued
Issue Date
The issue date of this notice is Tuesday, 12th June 2011.