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20Mbps Broadband Competition

0845 058 9000

Prize Draw Terms and Conditions – Existing Customers

1. The Prize Draw runs between 15 October 2009 and 5pm (GMT) on 27 November 2009 (the "Term").

2. The Prize Draw is only open to customers of the Promoter during the Term who are aged 18 or over, resident in the United Kingdom and who have been sent the newsletter survey invitation by the Promoter.

3. There are two ways to enter this Prize Draw, Method 1: persons satisfying the conditions at paragraph 2 shall be automatically entered into the Prize Draw and will be deemed to have accepted these terms and conditions and Method 2: complete the survey attached to the customer newsletter and submit the completed survey to the Promoter along with your response to the question "Please tell us what you will do with the time you save when your broadband is faster?" (the "Question")

4. Persons entering the Prize Draw will be deemed to have accepted these terms and conditions.

5. The Promoter accepts no responsibility or liability for entries or information relating to entries that are lost, corrupted or not delivered to the Promoter.

6. Employees of the Promoter or its appointed agents are not eligible to enter.

7. There will be 6 prizes in the Prize Draw. Prizes will be allocated in accordance with paragraph 11. A first prize will be awarded to the Prize Draw entrant who has entered the Prize Draw via Method 1 and a first prize will be awarded to the Prize Draw entrants who has entered the Prize Draw via Method 2.

8. The winners of the first prizes may choose either a driving experience day at Prestwold Hall or a spa experience day at Champneys, both experience days shall be on 30 January 2010. Overnight accommodation (including dinner, bed and breakfast) for the winners for the night of 30 January 2010 will be provided at Champneys Springs or a Hilton hotel (depending upon the experience day chosen).

9. The winner of the driving experience day must be in possession of a full UK or International driving licence.

10. The second and third prizes shall be a Thomson 765 router and the fourth and fifth prizes shall be a Zen Internet Gift Pack.

11. The winner of the first prize who has entered the draw via Method 1 will be the first entrant drawn at random by an independent person appointed by the Promoter after the closing date. The winner of the first prize who has entered the draw via Method 2 will be the entrant who has submitted the best response to the Question. Both winners will be determined by an independent person appointed by the Promoter after the closing date. The winners for the remaining prizes will then be drawn at random.

12. The winners will be published in the Promoter's customer newsletter, which will be published in the first week of December 2009. The winners are responsible for ensuring they are able to accept the prize. In the event they are unable to do so then the Promoter reserves the right to redraw the prize.

13. If a prize has not been accepted by the winner within 4 weeks of the closing date a redraw will take place.

14. In the event that the winner declines the prize awarded to him/her, the Promoter may award the prize to another entrant.

15. No cash alternative or other prize may be awarded in substitution.

16. The prizes are non-transferable, however, in the event that the winner of the first prize cannot attend the driving or spa experience day, we will consider his/her request to transfer the prize to a nominated third party.

17. By accepting the prize, the winner grants the Promoter the right to use and publish his/her name and picture in such media as the Promoter may choose (including but not limited to the Internet) for advertising and promotional purposes without additional consideration. The Promoter may also publish and/or disclose the results of the competition including the winner's name and county.

18. To the extent permitted by law, the Promoter is not liable to any participant for any loss or damage suffered in connection with this Prize Draw.

19. The Promoter's decision is final and binding and no correspondence will be entered into.

20. The Promoter reserves the right to suspend or terminate the competition or amend these terms and conditions at any time for any valid technical or commercial reason.

21. The Promoter is Zen Internet Limited (Company No. 03101568), whose registered address is at Sandbrook House, Sandbrook Park, Sandbrook Way, Rochdale OL11 1RY.

Prize Draw Terms and Conditions – New Customers

1. The Prize Draw runs between 15 October 2009 and 5pm (GMT) on 27 November 2009.

2. The Prize Draw is only open to persons who are aged 18 or over, resident in the United Kingdom and who have purchased a broadband service from the Promoter during the Term and have provided a valid email address to the Promoter for notification purposes.

3. Persons satisfying the conditions at paragraph 2 shall be automatically entered into the Prize Draw and will be deemed to have accepted these terms and conditions.

4. The Promoter accepts no responsibility or liability for entries or information relating to entries that are lost, corrupted or not delivered to the Promoter.

5. Employees of the Promoter or its appointed agents are not eligible to enter.

6. There will be 5 prizes in the Prize Draw. The winner of the first prize may choose either a driving experience day at Prestwold Hall or a spa experience day at Champneys, both experience days shall be on 30 January 2010. Overnight accommodation (including dinner, bed and breakfast) for the winner for the night of 30 January 2010 will be provided at Champneys Springs or a Hilton hotel (depending upon the experience day chosen).

7. The winner of the driving experience day must be in possession of a full UK or International driving licence.

8. The second and third prizes shall be a Thomson 765 router and the fourth and fifth prizes shall be a Zen Internet Gift Pack.

9. The winner of the first prize will be the first entrant drawn at random by an independent person appointed by the Promoter after the closing date. The winners for the remaining prizes will then be drawn at random.

10. The winners will be published in the Promoter's customer newsletter, which will be published in the first week of December 2009. The winners are responsible for ensuring they are able to accept the prize. In the event they are unable to do so then the Promoter reserves the right to redraw the prize.

11. If a prize has not been accepted by the winner within 4 weeks of the closing date a redraw will take place.

12. In the event that the winner declines the prize awarded to him/her, the Promoter may award the prize to another entrant.

13. No cash alternative or other prize may be awarded in substitution.

14. The prizes are non-transferable, however, in the event that the winner of the first prize cannot attend the driving or spa experience day, we will consider his/her request to transfer the prize to a nominated third party.

15. By accepting the prize, the winner grants the Promoter the right to use and publish his/her name and picture in such media as the Promoter may choose (including but not limited to the Internet) for advertising and promotional purposes without additional consideration. The Promoter may also publish and/or disclose the results of the competition including the winner's name and county.

16. To the extent permitted by law, the Promoter is not liable to any participant for any loss or damage suffered in connection with this Prize Draw.

17. The Promoter's decision is final and binding and no correspondence will be entered into.

18. The Promoter reserves the right to suspend or terminate the competition or amend these terms and conditions at any time for any valid technical or commercial reason.

19. The Promoter is Zen Internet Limited (Company No. 03101568), whose registered address is at Sandbrook House, Sandbrook Park, Sandbrook Way, Rochdale OL11 1RY.

Prize Draw Terms and Conditions – Partners

1. The Prize Draw runs between 15 October 2009 and 5pm (GMT) on 27 November 2009 (the "Term").

2. The Prize Draw is only open to Partners who are registered as a Partner of the Promoter during the Term, who have sold one or more broadband services during the Term and who have provided a valid email address for notification purposes.

3. Partners satisfying the conditions at paragraph 2 shall be automatically entered into the Prize Draw and will be deemed to have accepted these terms and conditions. For the avoidance of doubt, the Partner will be granted one entry into the Prize Draw each time a sale of a broadband service is made during the term. There is no limit on the number of entries that may be allocated to a Partner pursuant to this paragraph.