When Zen told us about the Wholesale Partner Programme we jumped at the opportunity, as it allows us to provide our clients with reliable connectivity solutions, as well as giving our support teams access to first class support from Zen. The wholesale model also ensures that our prices remain competitive and clients happy.
James Hawker - Chief Executive, Bluecube Technology Solutions
If you want rock solid, dependable broadband, with the absolute best in customer and technical support, then you can’t beat Zen Internet.
Jeremy Ross, First Contact
Once again Zen Internet has proved to be helpful in every way and the level of service is above and beyond the usual levels we have come to experience as the 'norm' with other ISPs in the past.
David Hones - Operations Manager, Rock IT
In the past with some other ISP's we've had issues of being unable to speak a dedicated account manager. What we like about Zen Partner is that to date we've always had a contact available when needed.
Diane Tomlin - Principal Focus Computing
Zen have a similar focus to ourselves with regards to customer service. Over 95% of our clients are connected to the Internet via a Zen connection or have data housed on our Zen Managed or Dedicated servers. Migrating our clients’ backups to the Zen Vault is a logical progression for us.
Clive Sheppard, Technical Consultant, Synapse UK
I would like to extend my overhwhelming gratitude to your Web Solutions team. They have done a fantastic job on my site (www.atbltd.co.uk) and have been a pleasure to deal with at every point.
Graham Hutson - Snr. Engineer, ATB Computing
I have to say that the levels of service I receive from Zen, and particularly from my account handler, are second to none. Had I sent a similar request to the other ISP I have been using for the past few years I would still be waiting for a response this time next week.
Paul Brooks - Antar Information Technology Ltd
Your help was above and beyond that expected and it is very much appreciated. Another gold star for Zen. I remember why I have become a Zen Partner!
Mr P Sturgeon – Protozoon Ltd
My own website (www.atbltd.co.uk) was my first involvement with your Web Solutions team and I can honestly say from this point forward I shall be recommending your services to anyone who shows interest in a new web site
Graham Hutson - Snr. Engineer, ATB Computing
Apart from having top-quality networks, Zen Internet's commitment to customer service is second-to-none. It would be counter-productive for Flexsys to recommend anything other than the best - and Zen Internet fits that bill perfectly.
Roy Cunningham, Flexsys (UK) Ltd
I would like to extend a personal Thank You for your individual effort in achieving the impossible, pushing BT and your colleagues to activate ADSL on lines that I knew were active but the system kept rejecting because the paperwork was not completed and your ability to reduce the lead time on one occasion to 24 hours, thats partnership working together, well done to you and all at Zen.
Paul Burns, Mac Systems
Thanks for the change made to the customer portal to show a total of outstanding transactions. I can reconcile exactly with my local accounts now rather than having to add two lists up to make sure they match. It's only a small change I know but it's little things like this which I feel puts Zen in a different league to others.
Lee Burrett, Glenfield Software Ltd
We moved to Zen because they have a very good reputation for fast, reliable connectivity and great technical support. So far, I'm very glad we made that choice. The switch-over from our previous ISP went very smoothly and with no loss of service. We've now been accepted as Zen Partners and as a result of my experience, I will be very happy to recommend Zen and migrate our existing customers over from other ISPs.
Alex Bailey - Trichromic LLP
Zen's mission statement of being the best ISP in the UK certainly holds true with Sycom. We introduce 99% of all our customers to Zen and not one can fault the Service Provision & Support.
Mr S Thompson - MD, Sycom Ltd
I am absolutely over the moon with the service Zen is providing St David's IT Solutions and our customers and hope it continues. Please feel free to quote me, but I'm sure you have many other customers who feel the same way. Once again many thanks for your prompt response to an awkward situation.
Bertie Bowser, IT Consultant - St David's IT Ltd
We happily and indeed actively recommend Zen Internet to all of our clients as we can be rest assured that they will be offered and receive support and customer service second to none.
David Hones - Operations Manager, Rock IT
We found that Zen have been honest and professional throughout the relationship and the reliability and performance of the IP VPN has exceeded our expectations.
David Office - Group IT Manager, TSG
Zen’s Dedicated Server solution is exactly what we were looking for in order to offer a hosted email service for our customers. Since the Dedicated Server was installed, I no longer have the hassles associated with hosting the server on my premises, and customers have noticed an increase in the speed of their email system. However, the biggest benefit for us comes from the peace of mind we get from Zen’s reputation for reliability.
Andy Collins- Vostech