25 February 2010: We have topped the Which? satisfaction tables for the 6th year running, by being awarded our 9th Which? Best Buy for Broadband. Which? has also revealed that we are currently the only ISP to be awarded the Best Buy broadband provider status.
Zen Internet continues to impress and is the only service we recommend as a Best Buy.
Which?
Which? awarded Zen Internet five stars for customer service, support and connection reliability. None of the other ISP's tested scored this high within these categories.
Which? further remarked:
If you want to be sure to get broadband that offers top-notch levels of service, go for a Which? Best Buy, as rated by our members, in our unique survey of home broadband users. With an overall Which? customer score of 89%, Zen truly deserves its Best Buy broadband provider status
Our mission has always been to provide the best ISP service in the UK and this award is one we do not take for granted.
Unlike many of our competitors, we're not a typical call centre or ISP, our customer service and technical support teams don't use or read from scripts, they "really know their stuff". They are highly trained, UK based technical support staff who not only speak tech-talk but who can also talk in layman's terms.
Richard Tang, Managing Director, Zen Internet said:
I am delighted that we have achieved this latest Best Buy from Which? It is a testament to the commitment of all our staff to our long-term mission to provide the best ISP service in the UK. We have many service improvements lined up for 2010 and I'm really looking forward to delivering these to our customers as the year progresses.
The customer satisfaction score (as a percentage) is based on overall satisfaction and their likelihood to recommend the ISP to a friend.
Please follow this link for more information on this award: http://www.zen.co.uk/latest-news.aspx?page=10662
For more information on Which?, please visit http://www.which.co.uk